The function perfectly as a external SOC. Super easy portal with actionable information. They have been very responsive in the creating of custom rules for our environment and handle support tickets quickly.
Expel analysts are very prompt in response. Whenever I have a query, I always say @Ruxie and the analysts provide accurate information. 24/7 coverage is also very helpful.
It is easy to navigate around the platform. Easy to implement and there are enough guidelines to work on the integrations.
Customer support is prompt and easy to contact
We’ve had a fantastic experience with Expel, and it has become an invaluable part of our security operations. From the start, the onboarding process was smooth and efficient, making it easy to get up and running without unnecessary complexity.
The platform itself is intuitive and user-friendly, allowing our team to quickly access insights, investigate alerts, and take action with minimal friction. The visibility and transparency Expel provides into security events make it far easier to understand what’s happening in our environment.
One of the standout aspects of working with Expel is the level of support they offer. Their team is responsive, knowledgeable, and genuinely invested in helping us succeed. Whether it’s answering questions, providing guidance, or proactively identifying potential issues, the support we receive is top-notch.
Overall, Expel has been a great fit for our needs. It simplifies security operations, provides valuable insights, and offers a seamless user experience. We highly recommend it to any organization looking for a reliable and well-supported security operations solution.
Expel is human-led, AI-accelerated security. Our MDR solutions use human expertise and AI to drive out threats, minimize risk, and build lasting security resilience. We work with the tools you already have, covering the attack surfaces that matter most: cloud, identity, email, SIEM, SaaS, and on-prem environments, providing full transparency into everything we see and do. No black boxes. No rip-and-replace. Just clear decisions and faster action. For more information, visit our website, www.expel.com.