Etleap has truly stood out, though, is in its customer support. From the very first sales conversation through to our current live environment, their support has been outstanding. The team is always available thanks to coverage across international time zones. Any issues raised via ticket are picked up quickly and actively followed up. It doesn’t feel like you're waiting around or being passed from team to team. I’d especially like to call out Matt, who has been an absolute credit to the business. He’s worked alongside me from the beginning, helping with setup, integrations, troubleshooting, and ongoing development. It felt more like working with a helpful colleague than dealing with a vendor. He’s not just reactive — he’s proactive, solutions-focused, and genuinely enjoyable to work with. That kind of service has continued for months post-purchase and wasn’t just a short-term hypercare phase. It speaks volumes about the integrity of Etleap’s support model. While we may have gone ahead with the platform regardless, the exceptional customer service made the decision an easy one — especially as we were in the very early stages of our BI project. The continued support has been a real asset as we build and scale

Etleap is an extremely easy to use platform and performs as advertised. The documentation is well organized, the UI is intuitive, and ETL configuration is relatively simple. Great for data teams that want a force multiplier. Additionally, the technical support team is very responsive, knowledgeable, and professional. Highly recommended overall.

I highly appreciate the Ease of Use and number of wrangling operations available when parsing different data sources. The ability to create and monitor DBT schedules are of high importance to us as well. The team is readily available when issues arise, and we are confident that our data modeling capabilities will continuously be improved in the future with ETLeap's help.