The support and integrations are helpful

The collection module lets you customize rules across all collectors, one place for documentation, invoice copies, gives you a customer overview, payment behavior, automated payment reminders, statements, customized reason for lateness, and reports.

I really appreciate Esker's consistency, having used it for more than two years, I have not had to worry, stress or react to any surprise issues where Esker had any fault. As an admin, I value the ability to create and schedule customized reports, which is a feature I really appreciate. It's easy and intuitive to use, simplifying interactions for our customer service representatives (CSRs). They can continue to receive purchase orders from customers the way they always have, so there is zero impact on the customer's current operation and processes. Our CSRs can use Esker to convert customer POs to a standard EDI format which we then are able to import into our ERP. Whether we use auto-validation or allow CSRs to review orders before validating, they can spend less time manually keying in orders and more time on value-added activities. The project team at Esker made implementation extremely easy with a great project plan that was easy to follow. We also were able to make a handful of enhancements during our implementation that made it 'fit' our process better. Since implementation, we've had proactive and responsive support. Overall, Esker is one of the easier tools and providers to work with based on my experience.