Efecte
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Efecte ITSM is an easy-to-use tool for digitizing all IT processes included with ITIL and beyond. Efecte ITSM includes our comprehensive service management tool, which helps agents stay on top of tasks, requests, incidents, and more. All these tasks can be fully or partially automated using our included node-based workflow engine and other automations, allowing simple tasks or entire processes to be automated end-to-end. Agents and managers can easily stay on top of their work using role-defined views or by creating their own dashboards, kanban boards, or graphic views to make their daily work effortless. To boost end-user experiences, we include our multi-language self-service portal to help users quickly find relevant knowledge base articles, report issues, or make requests in a structured way. Organizations looking to take their services to the next level can easily incorporate a chatbot and live chat to eliminate time-consuming email chains.
Efecte Reviews
Manoj P.
Working as M-TABA (order processing team) for Escalator division.Efecte- ITSM for order handling
About
What is Efecte?
Efecte is a European software company specializing in cloud-based solutions for service management. Headquartered in Finland, Efecte offers a powerful platform designed to improve the efficiency of IT service management (ITSM), enterprise service management (ESM), and identity governance and administration (IGA). The company's solutions allow organizations to automate and streamline their service processes, enhancing productivity and collaboration. Efecte serves a wide range of industries, providing tools for ticketing, incident management, asset management, and more. Their platform is known for its flexibility, enabling customized workflows to meet specific business needs.