What I like best about Shield is that it feels like a platform that was built around real compliance workflows. We use it for both archive and surveillance, and it’s been a lot easier to manage compared to our previous vendor. The surveillance side gives us more meaningful alerts with less noise, and search/retrieval on the archive side is quick when we need to investigate something or respond to requests. The UI also feels much more modern than a lot of legacy tools in this space. Honestly, another big difference has been the team behind the product. Support and account management have been very responsive, and it feels like they actually listen to feedback and understand the challenges compliance teams deal with day to day. That was a huge improvement from the larger vendor we used before.

We are in the process of implementing the relevant system from Shields. Tranparent RFQ process, competent and timely support through implementation.