I love everything about the system, but the best part about the company is the people. Everyone knows the importance of the customer and also recognizes our need to provide the best service I can to my customers as well. I get prompt responses in times of need and am able to speak to a live person 24 hours a day.

The Perry County Transportation Authority (PCTA) converted to the Ecolane DRT system on August 8, 2013. Prior to our conversion to the Ecolane DRT, the PCTA was scheduling trips manually, providing our drivers with paper manifests, using two-way radios to communicate with our fleet and calculating and reporting data by hand. Additionally, the PCTA administrative staff were unable to perform compliance checks on our service. Since our conversion to the Ecolane DRT, our transit agency is operating much more efficiently. The system is very user friendly for all transit staff - from drivers, to dispatchers, schedulers, reservation staff, fleet manager and administrators. All data is collected on driver tablets and provides the dispatch staff with real time positioning of the fleet. Since all data is readily available and easy to view, the PCTA has incorporated monthly compliance checks on all trips performed by our transit agency.

The best feature is the data availability. The real-time data assists in managing daily operating efficiencies resulting in increased customer satisfaction. The data and reporting capabilities are endless. We have been able to significantly reduce staff hours for purposes of reporting and data analysis since implementation of Ecolane DRT.