Dots powers two things that are critical to our marketplace: paying our coaches and screening them. On the payments side, Dots handles payouts for thousands of our coaches, covering lesson earnings and tips. That adds up to tens of thousands of payouts a year and hundreds every day, even at our busiest in peak season, and it runs reliably without our team having to babysit it. The team is also very responsive and has built features around our needs. The biggest one is being able to run background checks on the same coach more than once, which let us set up a regular re-screening cycle. When an issue comes up, they own it right away: we get a ticket and regular updates until it's fixed.

I like that Dots Payouts API is a scalable solution for our needs, allowing us to pay hundreds or thousands of individuals with the click of a button. Its simplicity is impressive, and the reference documentation is really helpful and robust. The API ensures flexibility in making direct payments and generating payment links, enhancing our payment options beyond just one type like ACH or PayPal. I appreciate the dashboard for manual use if needed and the self-service option it provides to recipients. It's user-friendly, making it accessible for professionals and non-professionals alike, and effectively integrates with our custom backend systems.