I appreciate DoneDone's simple and easy-to-use interface, which makes managing tickets effortless for our small web design agency providing support and maintenance services for clients. The Ease of Implementation in the setup process was great. Very clear and easy to follow instructions to get the software working for our business.
We've tested out literally dozens of alternatives for JIRA and finally found DoneDone to be the best among the pack. In contrast to JIRA and many others the interface seems to be really thought-through and fast (no tedious full page-reloads etc.). We especially liked that the interface hasn't been overloaded with complicated distracting features which will also facilitate onboarding new staff. There's also a mobile app which is working quite nicely and even a REST-ful API. Great!