The basic functionality is very easy to use and very novice friendly. I feel very comfortable asking my marketing team to make changes, create subdomains etc. Very good in-app tutorials too.

I certainly can describe DNSimple as an ultra simple DNS Service full featured with backed DNS configurations for many common applications like Gmail, Tumblr, Blogger, etc. Those "backed configurations" follows the 'next next finish' principle which is very handy. Also, DNSimple counts with a 'new' record called URL which allow Heroku users uses their CNAMES pointing to domain's root. i.e. foobar.com pointing to foobar.herokuapp.com. So, if you're a Heroku user, I can surely recommend to you move to this service. This is the most important and liked feature in my experience with DNSimple. DNSimple price is very accessible. Only few dollars/month without domain limit. When you join, there is no raise in price as days go by. In comparison with Amazon Route 53, DNSimple wins with its simplicity, stable and almost awarded features (like URL DNS type) and fixed price. If you use VPS, like Linode, you'll have a great improvement from Linode's DNS manager. Without Domain Limits, DNSimple turns a great option for Linode users as well. For simple users, like bloggers, youtubers, etc, DNSimple will guide through wizards to help you setup your domain and connects it to your service. This way you can have the fastest configuration done than ever.

DNSimple, unlike many other DNS providers I've used, provides simple, powerful DNS services with some notable extensions to what DNS normally provides (such as the super, super-useful ALIAS record). Our experiences with DNSimple's support have been equally great to our experiences with the product. Further, their API support (which, to my knowledge, many DNS services do not have), is equally fantastic, despite our limited need for something like that. DNSimple's ALIAS record support has solved a very real problem for us, and it's the reason we moved to them to begin with – we wanted CNAME-like behaviour on an apex domain (i.e. point a domain.com (without www.) to a Heroku app, rather than an IP). Normally this is a huge, huge headache, but DNSimple made it easy.