DNACX Pesquisa de Satisfação
DNACX Pesquisa de Satisfação is survey analysis software that processes customer satisfaction data into actionable insights. Supporting CSV, TXT, XLS, and XLSX files up to five megabytes, it enables easy upload of survey responses without manual entry. The platform auto-detects column headers and data structures, identifying fields for ratings, comments, and respondent details. It calculates metrics like Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES) while performing sentiment analysis on open-ended feedback. Users can preview uploaded data, adjust column mappings, and confirm accuracy before processing. Results, including metrics and sentiment insights, are delivered instantly. No account is required, and files are stored temporarily for 24 hours unless retention consent is given. Pre-built templates simplify data detection for NPS, CSAT, or mixed-metric surveys, with automatic recognition of column headers in Portuguese and English.
