Our experience with Decagon has been great; they onboarded us in no time, worked with us closely to set up all our integrations, verify and QA everything, and still support us on a weekly basis including regular updates, improvements, and enhancements. The system is easy to set up and administer; very user-friendly. The overall value we got from Decagon was immediate; we definitely recommend trying them out.

The product: - Incredible output from the conversational AI. It is almost undetectable that the service is AI. - Training & revisions are easy and immediate. Maintenance is very low effort. - Trackable and traceable metrics. Filtering options are incredibly useful in the portal. The People: - Every person we have worked with has been extremely helpful and professional. - This team makes extra efforts to remove additional work from our team. They focus on internal solutions before asking us to create solutions within Zendesk. - The team is truly collaborative. We have not had an issue that we did not have at least 2 options for a solution. Our previous AI partner focused on limitations instead of possibilities. We struggled to get our AI service to a place where we did not have to dedicate hours a week JUST to maintain the system and we were often deterred from moving forward with features that would help relieve the burden from our team. Due to the complexity of our product offerings, we knew we needed a more intelligent AI system. We had many of our concerns resolved just by launching Decagon in a very basic state. As we add additional features and training to the system, Decagon is exceeding our expectations. Our implementation was a very low lift in comparison to our last experience. We waited for the other shoe to drop and it never did. That's not to say we didn't come across some roadblocks along the way, but they were all manageable and fixable and the Decagon team was with us the entire way.

I've had the immense pleasure of working with Decagon, and I can confidently say that their service is exceptional. The speed at which they deliver results is remarkable — they're always quick to respond and make adjustments as needed. What really sets them apart, though, is their learner mentality and ability to teach me along the way. They don't expect me to know but are with me to grow and it's so easy to use. They take the time to understand our needs, are open to feedback, and consistently apply it to improve the service. The best part is the ability to see real-time changes and updates, which makes collaboration incredibly smooth. It honestly feels like we're all working together as a single team, rather than on separate sides. (And, to say it shortly, I LOVE my fellow teammates - I feel like an honoree Decagon cheerleader!) I highly recommend Decagon to anyone looking for a reliable, responsive, and dynamic AI partner. I'm so excited and feel we're making dreams come true together.