The product is great, the admin site is easy to use and provides a lot of information. Their communication is great and they meet deadlines.

Decagon offers a robust solution that is customizable for your specific team goals. Implementation was very quick (<1 week) and the team is constantly pumping out new features (better analytics, knowledge suggestions, etc) that make Decagon stand out. They have a great team who meets with us weekly and helps solve problems quickly with creative solutions.

There is so much to brag about regarding our partnership with Decagon. Decagon has been extremlely effective with completing actions communicated in our meetings in a timely fashion. The team is accessible anytime and know 100% what they are talking about, we absolutely know this because of the improvement in the data that I analyze. In the entry phase of integration, the team made it extremely clear and simple on what is needed. It was as simple as having your general training materials prepared. Due to Decagon's skilled and knowledgable team, we were able to collaborate and simplify our support processes through complex workflows which has resulted in quick and easy use on our frontend to our consumers. Since implementation, the use and engagement with the chatbot has increased daily by our members. We are proud to mention that thousands of customer inquiries have been resolved and deflected by over 90% for one line of business. Our customer support has evolved for the better and is still growing.