Freezerworks is an easy to navigate, user-friendly product that's is incredibly customizable. The features and functionality are very intuitive. The support team is what I appreciate the most - always quick to respond and very helpful.

The customer service provided by Freezerworks support staff is exceptional. I have reached out with so many questions over the years, from questions about the software itself, to brainstorming sessions about how to best represent/model certain kinds of data. They are always willing to help. The company is pretty small, so the staff routinely discusses any issues that come up. From the support staff to the developers, testers, and sales teams - everyone is in the loop. I've found them to be really responsive when it comes to suggestions for software improvement or on those occasions when I've found a bug. They are constantly looking forward and improving the product and the interface.

Freezerworks is me a biorepository software platform that allows me to keep detailed storage records for thousands of previoulsy collected human research biological samples, which are stored across multiple freezers. The software's ease of use, data implementation and data integration features makes it an outstanding biorepository software platform which is user friendly.