It provides lots of information about the user machine, ISP, hardware peripherals. which help in troubleshooting. Its centeralized repository of MS Teams meetings (including Teams devices and users) which is one place solution. It provides better information when integrated with Power BI. which is cutomizable and provide you informatoin according to your requirement. It help in isolating the actual problem by past meeting stats, which include Packet loss, Latancy, RTT and many other parameters, which make this a great tool. Integration with other monitoring tool is easy to implement and flawless.