Very easy to use and implement. We use it on a daily basis for monitoring and managing customer support related tasks, as well as agent performance. We have all the required features in one place. One of the best things is that it's very easy to integrate with WhatsApp and other messenger tools, and Daketla has great customer support.

A proven system that can handle the toughest demands. We have been using it for five years now and we really have only the best experience. It is a solution that is also used by customer support, which has hundreds of operators, so everything works perfectly. The system is not only clear, but frequently updated and allows for individual settings that any larger company will appreciate. We use a complete portfolio of services, i.e. customer support via email, live chat, telephones, switchboard and smart assistant. We manage more than 400,000 tickets every year and there are dozens of operators working in the system. The implementation of the solution is very simple.

Clarity and ease of use of the application, reporting, unification of communication channels, design, quick implementation and integration, excellent customer support from Daktela, options for better planning of call center capacity.