Thus far in the implementation, I have liked the detailed weekly meetings. They provide excellent information in the 30 minutes that is provided.

The team is willing to accept feedback and is interested in improving. An introduction to the other tools that we use, such as Automox and Tenable, is helpful. And when more detailed manual intervention is required, they have the experience to guide or address directly.

Cyvatar follows a collaborative approach where you are fully involved in the setup process and are given admin access to monitor and maintain the systems, meaning that in the event of an employee having an issue or requiring support I have been able to assist them, only needing to escalate to the Cyvatar support team if the complexity was above my level of understanding. Being involved in the process ensures that I understand what has been implemented and why, so I have confidence in the systems in place and that we are receiving value for money. Other vendors I have worked with have not provided the level of collaboration and access, making supporting internal stakeholders extremely difficult. Overall the team have been fantastic and very easy to work with, as well as the technical team who procure and implement the security solutions you are assigned a dedicated Member Experience Manager who project manages the implementation and is a great resource to clarify any questions.