It is a simple tool to use. Has everything that a customer needs: live chat, newsletter, help center.

I especially like the ability to add notes to incoming conversations, so the team always has the latest updates. It does a great job of keeping everyone on the same page without the usual hassle.

Switching to Customerly was a game-changer for us. We were struggling to keep up with support requests, but with Aura AI, we’ve automated 68% of them—without sacrificing quality. The real magic? Aura Companion. Our team now saves 50% of their time using the AI expansion feature, turning quick inputs into full responses in seconds. And the results speak for themselves—CSAT jumped by 25%, with AI outperforming even our human agents. All of this at a fraction of the cost of Intercom. We’d never look back.