I find Cortavo's services to be absolutely fantastic for IT management. The level of service is probably the best aspect, with fast response times and multiple ways to connect, not just for IT managers but also for individual users and employees. It's surprising to me that an IT organization can provide such a high level of service, especially since it usually involves a lot of bureaucracy elsewhere. Additionally, the expertise is top-notch as they always know what they're talking about. The speed and customer service are fantastic, with the team sticking to what they promise. I really like the Slack integration for IT support ticketing, which makes it super easy and quick to track and manage tickets. This wasn't something we had before and it's a huge improvement. Also, the smoothness of the transition and the people involved have all been great. They've developed a contract tailored to our specific needs and concerns, which aligns perfectly with what we need. Their ability to keep us informed during delays, like with Meraki access points, has also been excellent.

The user orchestration and user lifecycle management is very valuable. I do appreciate their cyber awareness and the ability to respond as needed to any potential cyber threats. Also, I think their service management expertise and desktop support elements are timely and well managed. However, I feel that their vendor management and partnership components, are what truly sets them apart. Their willingness and ability to understand of the business we're in, and cater the support they provide to specifically to our needs. They also assisted in migration and setup of our company support center.

I like the personalized touch and how Veronica in particular is always available to help! I also like how communicative they are and proactive in keeping up with our needs.