With its all-in-one functionality, we can quickly implement strategies conceived internally within our community. The ability to tailor content for each user allows for needs-based responses. Features like FAQs, challenges, badges, points, and events make it easy to create touchpoints with customers beyond just posts, effectively blending tech-touch and high-touch approaches. Development is user-centric, with rapid updates. Monthly meetings provide various insights and advice from an external perspective.

・We can exchange operational information and discuss problem-solving strategies on a community platform for community managers, allowing us to incorporate various ideas into our community. ・Communication with the service development team and user interaction are well-established, driving the development by user feedback. This has increased expectations from the development side, resulting in continuous requests for new features from various users, making us hopeful for further functional enhancements.

・The most commendable aspect is the diversity it brings to community management, enabling us to reach levels in both hardware and software that we couldn't achieve on our own. Specifically, the system continually integrates various needs and usage methods from many communities, constantly updating and offering hardware benefits. On the software side, we are provided with opportunities for information exchange with other communities and receive dedicated, empathetic advice and analysis during regular meetings with Commune's CS, helping us to look at our community from multiple angles and identify issues.