I have been using Clubworx for 5 years and am happy with their product. In that time the Clubworx software has been super reliable and coped with the many changes of my business model from a pay as you go basis to a monthly subscription membership basis, and from running a few classes a week, to managing a busy studio.
The Clubworx software enables me to easily manage my class bookings and payments for my Pilates Studio. I particularly like the sequences function that trigger email or SMS messages for example welcome messages to new clients.
The sofware also enables clients to manage their bookings via a live calendar on my website or via the member app. This makes my booking and payment process run smoothly and efficiently saving days of admin every month.
The reports function has enabled me to understand trends and behaviours of my clients and finances and helped drive business decision making.
Customer support is really efficient despite a time difference between where I am based (Ireland) and where Clubworx are based (Australia).
The team at Clubworx listen, help to solve problems, suggest workarounds, and regularly update their software to take account of client feedback.
We started using Clubworx a year ago, and it has been a wonderful experience that has contributed to significant growth for our club. Clubworx were very hlpeful in the implementation stages, and we got everything up and running very quicky. We found the system intuitive and easy to learn and use, which is great seeing as we are use it all day. It integrates with our direct debit provider, and has many features, such as the smart waiver and sequences, that have helped us stay on top of retention, gradings, reporting, attendance, etc.
However, my favourite thing by far is the excellent customer support. The team is responsive and helpful, and you get so speak to the same people so they get to know your specific business needs.
Clubworx also continue to update and add features, which is great.