I can’t speak highly enough of the ChatLingual product and their team. We’ve been using the ChatLingual agent desktop to provide real-time customer support translation for the past four years, and it has been a key enabler as part of our digital customer service portfolio. Since we launched ChatLingual, we’ve been able to deliver high-quality, consistent customer service across product segments, regardless of language. With ChatLingual, we have created a consolidated care team of experts dedicated to providing exceptional service to our customers across multiple countries and service lines. Using ChatLingual has allowed us to improve our customer experience, streamline our operations by saving on support-related costs, and expand into new markets faster. I have been impressed by the continued responsiveness, professionalism and consistency of the ChatLingual success team throughout our journey. They truly understand the importance of meeting our needs and ensuring we have the best product and support possible. I highly recommend ChatLingual for any business looking to elevate its customer support and improve its global reach at speed.

It is very robust, easy to use, and provides quality multi-channel support services, including automated business rules and workflows, knowledge base, mailbox, notification and approval system, integrated service level agreements, configurable reports, and dashboards. Multi-channel communication, access controls or permissions, reporting and statistics, reporting/analysis, all of these features help build satisfaction and loyalty by providing an outstanding customer-centric support solution.