CBOT is a leading AI company based in Istanbul, offering an end-to-end customer service automation platform driven by proprietary Generative AI and Conversational AI technologies. It enables enterprises to quickly develop and scale intelligent chatbots and voice assistants, leveraging Natural Language Processing (NLP and Natural Language Understanding (NLU. CBOT's solutions enhance customer experience by automating up to 70% of customer queries and increasing sales by up to 300%. The platform supports a hybrid workforce model, seamlessly integrating AI virtual assistants with live agents. Key features include 24/7 omnichannel support, simplified customer processes, and improved conversion rates. CBOT is trusted by over 50 well-known enterprises globally, emphasizing data protection, privacy, and offering on-premise deployment.
Key Features and Functionality:
- CBOT CORE: Provides a comprehensive suite of tools with enterprise-grade security for building sophisticated AI-powered virtual assistants. These assistants can be deployed across multiple channels and languages, integrating seamlessly with enterprise systems in both on-premise and cloud-based infrastructures.
- CBOT FUSION: Offers a no-code chatbot integration framework that significantly reduces development time and costs. It enables dynamic conversation design and backend configuration without coding, facilitating integration with on-premise systems, IVRs, RPAs, and enterprise applications like SAP and Zendesk.
- CBOT ANALYTICS: Delivers centralized dashboards with key metrics, empowering businesses to measure, analyze, and enhance chatbot performance. Real-time analytics help increase bot interaction, retention, and monetization rates.
- CBOT LIVE CHAT: Ensures optimal customer experience by enabling seamless collaboration between human agents and AI. It allows for the automatic resolution of a significant portion of service desk requests while providing smooth handoffs between AI and human agents when necessary.
Primary Value and Solutions:
CBOT's platform addresses the need for efficient, scalable, and humanized customer service solutions. By automating up to 70% of customer queries, it significantly reduces operational costs and response times. The integration of AI with human agents ensures complex issues are handled effectively, enhancing customer satisfaction. Additionally, the platform's ability to increase sales by up to 300% demonstrates its impact on revenue growth. With a focus on data protection, privacy, and flexible deployment options, CBOT provides a reliable and adaptable solution for enterprises aiming to transform their customer service and sales channels through conversational AI.
