Everything about this partnership has been exceptional, but what stands out most is the level of ownership and accountability Captivate — and specifically Justin Jensen — brought to the table. Justin operated like an extension of our internal TA team. Communication was lightning fast, data was always up to date and clear, and they adapted seamlessly to our ever-changing needs without missing a beat. There were never any excuses, always well prepared and ready to go. What really set Justin apart was a moment that didn't have to happen. When a candidate we had gone above and beyond for ultimately rejected our offer, Justin reached out personally to thank me for how we had treated her. He made sure she understood the value Justworks had shown, and he provided thoughtful feedback the whole way through. He didn't have to do any of that — but that's exactly who he is. It truly felt like we were his only partner. That white glove service is rare, and it made all the difference.

What I liked most as that the recruiter was highly responsive, helpful and personable.

The transparency and follow up was thorough.