How easy it is to onboard new processes and set up SLAs. The team behind is fantastic and always there to assist if any questions.

After implementing C TWO we have such a better COE experience with self-managing, self-healing robots and "human in the loop" automation. This has improved our setup tremendously so that we can focus on delivering real value to the business instead of wasting time on managing and scheduling robots. Not only can we deliver better results, but this is also a huge relief in the IA Ops because it helps us retain our very skilled IA Developers. They are much happier building new automations rather than doing monotonous, repetitive tasks in the IA support. With the Human in the loop functionality, we have also been able to broaden the scope of what we can automate, this way we can handle the exceptions not following the happy flow and try new AI features with a feedback loop. This helps us handle the ML Ops when the training data drifts out of scope. We also had a great success due to the excellent Customer Success Manager team (CSMs). We have even seen how we could impact the roadmap and have our requests delivered in upcoming releases, I found this impressive how they were able to deliver real continuous improvements on a fast cycle of new releases. C TWO even addresses the "black box" feeling from the business if you give them access to the dashboards it is highly customizable and will give your Process Owners in the business key insights and a deep understanding of what is running under the hood of their automations.

As an infrastructure and DevOps engineer maintaining a large process automation environment, I have worked with RPA Supervisor / C-TWO for the previous year and understand the benefits it can bring regarding the orchestration of complex process workflows and help to extract the maximum output from your infrastructure. It is also a very simple system to understand, use and maintain for engineers and management. The C-TWO team including the account management and technical team have been fantastic and really do bend over backwards to help us.