We recently onboarded Butter Payments and they've definitely exceeded expectations. In the several months we've been live, they've outperformed our previous solutions, delivering a meaningful boost in recovered revenue. Butter has developed and deployed multiple custom models for us; their work has not only led to a meaningful increase in our recovery rates for recurring revenue, but by helping to clean our Merchant ID & reduce error codes related to suspected fraud, they've also impacted our top of funnel initial success rate. Tech aside, the team at Butter Payments has been great to work with. They're always ready to answer questions, hop on calls, and provide resources to educate our team. Their dedication and responsiveness have made the entire process easy.

Their entire team, great support, competitive pricing structure, existant integration to the gateway (easy implementation) custom settings and certainly their end results.

Butter's solution is effective, with sophisticated logic and optimizations designed to address accidental churn for your subscription business. They don't need to take over dunning notifications and won't hammer your customers with annoying intercepts, which is a solid improvement over the woodpecker-style approach that some of the other payment retry/accidental churn products lean on to drive success. The ability to still control the user experience while decreasing accidental churn and increasing failed payment recovery has been a real boon to our business. Their account management team is great and have been close and friendly partners once we were able to launch and get the service live. They are constantly optimizing their ML models behind the scenes, and we've seen increasingly effective results in the last 12 months or so that we've been live with Butter handling payment retries behind the scenes. They've started building out comprehensive reporting dashboards, increasing in-the-moment visibility to overall results and the value that the product drives to your bottom line. The results continue to scale in our favor and the service runs efficiently and quietly in the background. Butter has helped us to reduce accidental churn, increase failed payment recovery and preserve our line-of-sight to the operational data we need to make solid financial decisions. When I initially wrote this review, I would not have recommended this product to others in our situation but now that we've successfully integrated and been running with Butter for the last year or so, my opinion has shifted and I'd happily recommend Butter to other folks that are looking to reduce accidental churn but want to preserve their ability to control the end user experience through their lifecycle.