I have been using Boost.ai for five years to provide customer self-service support, and I have grown to appreciate several aspects of the service. The e-learning courses offered by Boost.ai are decent and facilitate a good understanding of the system, making it easier for users to get accustomed to new things. The setup process was pretty straightforward, allowing for a seamless integration into our operations. Boost.ai is particularly effective in answering customer questions, efficiently handling a lot of easy queries that don't require much investigation. This capability significantly benefits our operations, easing the workload on our support staff. The software's language understanding capability is noteworthy, demonstrating good proficiency in comprehending customer queries. I also find their API connection incredibly beneficial, as it allows for easy integration with other software, which is crucial for our operations. The technical capabilities of their support team, including both first-line and senior personnel, are commendable, as they possess great knowledge and understanding of the system, providing reliable assistance whenever needed.

Boost has been a game-changer for our customer experience, specifically in how our Virtual Agents (VAs) interact with clients. Currently, 70% of user conversations are fully resolved by our VAs, on WhatsApp, Web Chat and App Chat. The Boost platform is highly flexible, allowing us to build exactly what we need. It offers open architecture for seamless integrations and connections, and a powerful hybrid approach to response generation (combining pre-built and generative AI). The platform’s continuous high value comes from its ability to intelligently listen to user input, rapidly deploy new features, and adapt itself to the unique demands of our operations. In under two years, this investment has saved us hundreds of thousands of dollars by eliminating the need for new hires to manage current volume. Boost is truly worth the investment and elevated our customer support experience to A+ level.

The platform is very rich, meaning it has a lot of functionalities for both building, testing and integrating chatbots & voicebots with almost no code. It gives flexibility in choosing between old-school intent prediction and Generative Actions. It has a nice tool for writing automated tests (Test Studio) and a lot of plugins for 3rd party integrations. Learning materials and support are very good. There are also nice tools for analytics (dashboard with a lot of metrics, automatic AI reviews).