The simplicity of being able to request for a screen recording from a customer without any hassle.

Birdie is easily my favorite tool that I use on a daily basis. Birdie is a big part of my day-to-day workflow and makes life so much easier when communicating with customers. I work in tech, so I am constantly using Birdie's screen recording tool to better explain a product feature or clear up confusion with a customer when an email explanation may not be clear enough. Birdie also integrates with our chat system, making it a breeze to request screen recordings from customers so I can get a better perspective on things from their end when they may chat in with an issue. No matter the customer, everyone seems to have a breezy time using Birdie's screen recording tools - very user-friendly! Their support team is fantastic, comprehensive, and all-around delightful. Max and JB are prompt in their responses and resolutions to inquiries, I'm very thankful for their expertise and assistance when needed (which is extremely rare)!

How easy it is to use for our end users. Helps them to explain their questions and issues better and much faster. Most details are impossible to see just texting and Birdie helps the team to see the whole picture. All CS team use it dozens of times daily to send videos and to receive them.