Responsiveness of team. Expansive tech stack. Desirable Roadmap of features

BetterCommerce is a bespoke platform, offering out of the box solutions & scalability, both key requirements in our decision to onboard BetterCommerce into the business. BetterCommerce offers the complete business solution. OMS, PIM and website, which is unique in the eCommerce sector. Competitor solutions do offer set but limited packages, with expensive bolt on options but did not fully capture our core business requirements to drive growth. BetterCommerce is different, they have client first approach. Capturing stakeholder requirements, they have incorporated these requirements into building out a system which is tailored to our business needs. By aligning all three solutions under one platform, has provided the business with a full 360 view of B2C process flow and introduced automation. Our primary objective, as with any business is data enrichment. Data capture on previous solutions was problematic, time consuming and identified data gaps which hindered growth. Today we capture all data points in the B2C journey, which has been fundamental in changing our business modal and driving the business forward. BetterCommerce support doesn’t stop once a business has on boarded They continue to work with the client to improve on their systems, build out new requirement as the business needs change and introduce the latest UX/UI trends

Aside from the fantastic results the simplicity & ease of use of the system, along with having our e-commerce platform, OMS, PIM & highly detailed customer view all in the same place, allows us as a smaller business to focus on sales & marketing knowing we have a reliable & scalable partner to support us. The flexibility of the system allows our non-standard requirements such as complex shipping and the combination of both B2B & B2C capability to be easily catered for whilst still being very reasonably priced, especially in comparison to other platforms. The team is very helpful and friendly providing expert advice and assistance to help us explore all the possibilities the system offers.