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AVOXI

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30 reviews
  • 1 profiles
  • 3 categories
Average star rating
4.4
Serving customers since
2001
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AVOXI Reviews

Review Filters
Profile Name
Star Rating
23
5
0
0
2
JB
Jaime B.
06/10/2021
Validated Reviewer
Review source: Organic

Excellent and Great Service Provider

AVOXI filled the bill with its excellent product and customer service. Their support staff made it easy to implement and set up. Great service and fast response.
KD
Karen D.
06/10/2021
Validated Reviewer
Verified Current User
Review source: Organic

User-friendly with prompt tech supports

Changes to its setup are conveniently done - they could be set up without going through Avoxi admin. Technical representatives are amiable, and support is readily available. The tool itself is also easy to navigate.
JE
Janet E.
06/10/2021
Validated Reviewer
Verified Current User
Review source: Organic

Avoxi is a great tool for both data gathering and calls. From the name itself, its a genius piece.

It was easy for me to get all the data that I need. I also like the Whisper feature where you can remotely monitor a live call. It is also easy for me to get all the information that I need for reporting and analysis. I also like the live feature where I can view the current status of my staff and their daily activities. The data can also be modified based on agent, teams and even the entire department which makes it easy for the Support team to create an analysis based form the staff performance.

About

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HQ Location:
Atlanta, GA

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@AVOXI

What is AVOXI?

AVOXI is the cloud voice software platform of choice for businesses that require global scale without compromising on reliability or quality. While traditional providers deliver fragmented solutions, AVOXI has engineered an adaptable platform designed to give customers total control and insight across every connection. Our Difference: - Intelligent Orchestration: We help businesses manage operations centrally through software that delivers real-time visibility and control. - Integrations: We work with the contact center, AI and enterprise communications software tools you already use with easy-to-configure integrations into 40+ apps - Proactive Support: Moving beyond reactive service, AVOXI uses AI-enabled monitoring to resolve 97% of voice disruptions before they impact your business. - Enterprise-Grade Reach: Access premium voice and messaging across 150+ countries, backed by in-market expertise and 24/7 prioritized assistance. From cloud-based contact center solutions to comprehensive voice analytics, AVOXI is built for the modern enterprise that needs to turn global conversations into actionable insights.

Details

Year Founded
2001
Website
www.AVOXI.com