Our partnership with AUTOMAT has been successful. This shows not only on the positive KPIs and impact on our brands, but also from the laudable feedback coming from our employees who collaborate with AUTOMAT daily. With AUTOMAT, we've been able to implement and launch an innovative service across multiple brands and countries. The AUTOMAT team is experienced, well-rounded and passionate not only about the tech but also about the people who make, implement and use it. The AUTOMAT team deftly handles matrix and complex structures of very large organisations, cultural nuances of a global project (which play a significant role in conversational marketing) and respects defined timelines.

that the team was quick and always proactive.

The quick response of our project manager, Carah Campbell, and her eagerness to improve our Chatbot post launch.