Special orders are where independent retailers quietly lose sales. A customer orders a shoe in their size, it arrives three weeks later, it sits in the back, and nobody remembers to call. The customer moves on, and nobody ever records the loss. We built Autofy to make that forgetting impossible. Autofy Special Order Tracker follows every order a store places on a customer's behalf, from the counter to pickup. When your POS shows the item has arrived, Autofy matches it to the open order and notifies the customer automatically, in the store's own name. Every arrival and every notification is logged. We built the first version with an independent running store in Winnipeg. In its first six weeks it tracked 127 special orders and about $23,000 in special-order revenue across 12 staff, with 84% of resolved orders collected. What every store gets: - A pipeline board every staff member can see, from request to picked up - Automatic arrival detection from Shopify, Lightspeed and WooCommerce, with no manual checking - Automatic customer notification the moment the item lands - A customer tracking page, so "where's my order" calls mostly stop - Overdue orders flagged before the customer has to ask - Unlimited orders and unlimited staff, with no per-order fees The Growth plan adds a reporting dashboard that measures your pickup rate from go-live, and automatic review requests after pickup. Who it's for: independent retailers doing $250K to $2M a year who special order for customers, including footwear, apparel, sporting goods, furniture, specialty and hobby retail. Who it isn't for: stores that never special order, and chains that need an enterprise ERP. Setup is done for you, with nothing to install, and you're live within 14 days. Month to month. See it running, no signup needed: demo.autofyinc.ca