The people and the way they work. They are very practical, fast and easy to work with. They understand healthtech and adapt the compliance work to the way your company actually operates instead of forcing generic processes on you. Having a senior person who really owns the work is a big plus.

They are fast, practical and very easy to work with. They understand both the regulatory side and how product and engineering teams actually work, which was important for us.<br><br>We especially liked that they did not try to force generic templates onto our company. The processes were built around our product and existing way of working.

The combination of automation and senior people. Connectors handle the repetitive evidence work, while an experienced healthtech specialist owns scope, judgement and audit prep. You always know who is responsible. Also worth calling out: fixed scope and price with an outcome guarantee, a real week-by-week plan they stuck to, an independent lead auditor for the internal audit, and their expert in the room during Stage 1 and Stage 2. And they speak healthtech natively, so no time lost explaining NEN 7510 or hospital procurement.