Artiwise, which we call best practice, has made many contributions to us in the analysis of the customer experience journey. Customer feedback (surveys, Google reviews), which we used to do manually and take a lot of our time, is now analyzed practically and quickly on the Artiwise platform. First of all, our data quickly adapted to the Artiwise platform and we started our work. Along with the capabilities of the platform, an automated artificial intelligence analysis was presented. We obtained results in many topics such as labeling system, sentiment measurement, and impact analysis. After the learning process, the Sales and After-Sales distinction of Google comments, which is an important breakdown for us and which we do manually, has now started to be done automatically by Artiwise. Artiwise, which offers root cause analysis along with insights, has added many widgets such as trend analysis and comparison reports. Along with the results we receive, we analyze all the positive and negative feedbacks of our customers in detail and proactively create our action plans for the necessary issues. We started to work with Artiwise to use technology in the best way in customer experience and we continue our journey by making good progress.

It can interpret large data in a very short time and saves time

Very supportive and problem-solving oriented team Easy to implement new data Customer friendly interface Easy adaptation of different databases