This tool hits all the marks for us. 1) Highly configurable, 100% native Salesforce application. If you are an experienced administrator, you will have no problem setting up surveys using this tool. We are using the survey for two different use cases, with entirely different delivery mechanisms. For our NPS, we load thousands of surveys using Data Loader. For our implementation surveys, we use a SFDC Flow to launch the surveys. Additionally, there are very easy-to-use out-of-the-box delivery mechanisms. 2) Excellent, responsive customer support. They generally get back within a few hours with helpful (not just perfunctory) replies. 3) Lots of nice features. For example, we want an email to go out with a primary survey question embedded into the email body. We want the customer to answer this question in the email, and then launch them into the full survey on the web (using a Salesforce site). SurveyVista does this seamlessly. 4) Good value. This was less expesive than our previous survey tool, and we don't have to worry about integrating it with Salesforce, because it's already there.

We were looking for a form/survey solution for external users in Salesforce, and SuveyVista is by far the best I can found. Their expertise, quick answers and customer services is great. Thanks for the support.

Definitely a great partner to work with ! They have a strong tool, as well as great expertise to implement proper Survey into Salesforce. It's then really easy to integrate in our ecosystem. The daily use of this tool by our customer support team will ensure an easy adoption. Great support whenever we needed from Ardira team ! Looking forward to launching this great and easy feature !