What stood out to us most about Akitra for SOC 2 was how much easier it made the overall process to manage. SOC 2 can involve a lot of manual work, especially when it comes to tracking controls, collecting evidence, and keeping up with deadlines. Akitra helped bring all of that into one place and gave us better visibility into what needed to be done. The alerts and automated tracking were particularly helpful in making sure we didn’t miss important tasks or evidence requests. We also found the dashboards useful for getting a quick view of our overall compliance status and identifying areas that needed attention. Overall, Akitra helped us stay more organized and prepared throughout the audit process. The support team was also responsive and easy to work with whenever we needed help or had questions.

You can actually see and download for yourself the evidence that is collected automatically. Every integration had well-detailed documentation or step-by-step processes on what needed to be connected and what IAM roles were necessary. When we encountered in issue with the Trust Center, we raised the concern to the Akitra team and they implemented a fix for it in a respectable turnaround time. The founder is always on top of scheduling calls when it comes to discussing new security frameworks or determining which auditing firm would be involved, and the team lead on the customer support double-checks the submitted evidence and policy docs to ensure they match the effective controls.

Two things stood out to me. First, and this is what made the real difference, the support team was with me at every step. Led by Mayank, they were dedicated, they clearly knew the material inside and out, and they were quick to respond whenever I had a question. We meet weekly and the meetings have been really efficient. We get down to the business and wrap up in 5-10 minutes most of the time. Defenitiely the kind of meeting I enjoy. Second, the platform itself is genuinely easy to use. I always knew where I was in the process and what was coming next, so nothing felt like a black box.