I work with a lot of incoming invoices, forms, and supporting documents every day. Before ZoneCapture, our team spent a surprising amount of time opening files, checking details, and manually entering information into other systems. What I like most is that the platform takes much of that repetitive work off our plate. Documents arrive from different sources and the data extraction process is much smoother than what we had before. It has reduced the amount of routine admin work that used to slow us down. Review collected by and hosted on G2.com.

When we receive documents with unusual layouts, a few fields may still need manual review.

The setup process for document types takes some effort in the beginning, especially if you have a large variety of formats coming into the business. Review collected by and hosted on G2.com.

The extraction accuracy on our highest volume document types was better than anything we tested during evaluation and it has only improved since we went live. Our operations team spent the first few weeks genuinely surprised by how little they needed to correct and that surprise fairly quickly turned into a new baseline expectation for how document processing should work. The confidence scoring on individual fields has also meant that human review time gets spent where it actually matters rather than uniformly across everything the platform processes. Review collected by and hosted on G2.com.

Getting the model trained on some of our older document formats that have inconsistent layouts took considerably more time and iteration cycles than we budgeted for upfront. Review collected by and hosted on G2.com.

ZoneCapture has eliminated the manual data extraction model from invoices that used to incur a lot of errors and lead to financial losses. It provides real-time insights on billed and unbilled invoices on our financial system. Report generation on expenditure and revenue management from sales and asset disposal has been streamlined. Review collected by and hosted on G2.com.

ZoneCapture has produced solid results on financial well being and I have no dislike from the entire performance. Review collected by and hosted on G2.com.

Creation of vendor bills using intelligent OCR fore data extraction from invoices has been incredible experience. The automation data extraction has eliminated errors that originate from manual data entries. ZoneCapture has saved our organization from fraud and invoice duplication that leads to to revenue losses. Review collected by and hosted on G2.com.

I have experienced limited downtimes that arises from data extraction from highly complex bills. Review collected by and hosted on G2.com.

ZoneCapture makes it easy to capture and process documents without adding extra steps. I can upload files and the system extracts key data in a way that feels structured and reliable. It fits well into our existing workflow so the team does not need to change how they work. Review collected by and hosted on G2.com.

Some document formats need manual correction after extraction.Advanced configuration options are not very intuitive at first. Review collected by and hosted on G2.com.

I like how easy it is to capture data from documents without manual entry. It saves a lot of time when dealing with invoices and forms. The interface is straightforward and does not feel complicated. Once set up it runs smoothly and fits into daily workflows without much effort. Review collected by and hosted on G2.com.

Accuracy can vary with complex document formats

Initial configuration needs some trial and error Review collected by and hosted on G2.com.

ZoneCapture makes document processing straightforward and easy to manage. I can upload different types of documents and the system extracts key information in a structured way. It helps keep everything organized without adding extra steps to the workflow. Review collected by and hosted on G2.com.

Some document formats need manual adjustment after extraction.

Advanced configuration options are not very easy to understand initially. Review collected by and hosted on G2.com.

the OCR and the full implementation to Netsuite allows us to accelerate the Invoices processing by 50% Review collected by and hosted on G2.com.

The only problem I can think of is the alg time from the moment an email is sent to the dedicated mailbox to the moment the invoice is available on the platform Review collected by and hosted on G2.com.

ZoneCapture has effectively transformed workflows on my department by enhancing steady expense tracking for all projects that are carried out. It offers comprehensive reports that are orchestrated by ZoneApprovals to eliminate any bottleneck that can affect smooth implementation of procurement. It is easy to scale and the customer support oversees the entire deployment process. Review collected by and hosted on G2.com.

I have embraced the reliable performance that has established solid expenditure chain with real-time insights, and authentic status indicators for our projects. Review collected by and hosted on G2.com.

It was a terrible experience from the start all the way to the end. Review collected by and hosted on G2.com.

Initially, we attempted to implement both Zone Capture and Zone Approvals. During the implementation process, we were told that auto approvals would not occur, but we soon encountered a significant problem: bills were being auto approved and paid through Zone Approvals. This was a major issue for us, leading to the immediate termination of our use of Zone Approvals. Only after this did the team add a feature to address the problem.

We decided to continue with Zone Capture. At first, we didn't realize that our vendor bills were taking over 27 seconds to approve through Suiteapprovals. We assumed Suiteapprovals was responsible for the delay and eventually stopped using it. However, after conducting a thorough analysis with consultants, we discovered that the real cause of the slow load times was the bundles from Zone Capture in NetSuite.

Additionally, our subscription was auto-renewed without any communication. Our main point of contact had left the company due to a health issue, and we were unaware that she was the primary contact for Zone Capture. When our new accounting manager reached out, we were informed that our contract had been auto-renewed and that cancellation or a refund was not possible, even though they knew our main contact was no longer with us. They were aware because a meeting to discuss renewals with the new team had been scheduled, then cancelled by them with the promise to reschedule closer to the renewal date—which never happened.

Our experience with customer service was extremely disappointing, both during the failed Zone Approvals implementation and at the end of our engagement. If you are considering Zone Capture, I strongly suggest exploring other vendors. There is no reason to add a solution that will slow down your ERP and force you to deal with a customer support team that struggles with communication. Review collected by and hosted on G2.com.