I like the UI the most. It's very easy to navigate and easy to teach new engineers. The setup was extremely easy and straightforward, and their support continues to be the best out of all our partners in the MSP space. ZeroTek allows us to manage all of our clients from one platform without having to share privileged credentials with everyone in the company. We can secure specific clients to only certain engineers when required. Review collected by and hosted on G2.com.

Some changes in ZeroTek can be delayed or require you to select the same option twice. For example, adding someone to a group doesn't reflect immediately. You might add the same user again before the change appears. I think this is more about operating within Okta's API, but any improvements here could make ZeroTek feel snappier and more responsive. Review collected by and hosted on G2.com.

I like that ZeroTek Okta For MSPs integrates into customer environments quickly and securely, which makes a big difference when handling client service requests. It allows us to access environments with minimal confusion or need for sharing credentials. I also appreciate having a single pane of glass to view multiple customer environments. It's great for handling a lot of different customer accounts, allowing us to manage them effectively with the lifecycle management features. The initial setup was pretty smooth without much of a learning curve. Review collected by and hosted on G2.com.

The only issue we really have is a licensing issue. Being charged for deactivated accounts. Trying to keep up with the life cycle management on our side so we don't get charged is a bit of a hassle to in order Review collected by and hosted on G2.com.

I appreciate using ZeroTek Okta For MSPs because it offers a low barrier to entry while providing high value. The commercial ability to sell Okta on a month-to-month basis is a huge value add compared to the usual year-long commitments from Okta-direct. There’s also a new feature we’ve been Beta Testing called ZeroConfig. It has been a game changer in setting up Okta Orgs in a standard fashion and allowing for monitoring of our desired state configuration. We can set our standard policies, apply them to orgs, and report on any drift. This feature has drastically lowered the setup time and allows us to focus more on integration rather than baseline setup. The initial setup of ZeroTek Okta For MSPs was incredibly easy. Review collected by and hosted on G2.com.

Nothing! Review collected by and hosted on G2.com.

I really appreciate the flexibility in licensing that ZeroTek Okta For MSPs offers. It's great because it doesn't lock you into a three-year commitment and allows you to pay for what you actually use instead of signing up for a fixed amount of users. The initial setup and transfer from a HIPAA cell were fantastic. The engineer we worked with helped us through every step of the way and was extremely knowledgeable in the process. Review collected by and hosted on G2.com.

Nothing Review collected by and hosted on G2.com.

Okta Org creation is much simpler now, as it no longer requires lengthy back-and-forth discussions or complicated contracts. Setting up Orgs, users, and groups can be done quickly and easily with just a few clicks. Review collected by and hosted on G2.com.

I’m happy with almost everything, but it would be great if, in the future, we could create Orgs without needing to add a new user to the Org. This would help reduce some costs. Review collected by and hosted on G2.com.

I absolutely value the comprehensive support provided by ZeroTek Okta For MSPs, where the support team is impressively easy to engage with and highly efficient in addressing needs. Their professional services are adept at scoping projects whenever additional assistance is necessary. ZeroTek maintains a highly engaging partnership with us, consistently building and refining services based on our ongoing conversations. This partnership and open communication ensure issues are addressed immediately, giving us confidence in their dedication to our success. Furthermore, I am a huge fan of ZeroTek's ability to streamline our security management. The product integrates Okta's superior identity management capabilities into a console that is tailored for MSPs, simplifying both setup and management through baseline configurations. This makes managing Okta clients swift, secure, and straightforward. Additionally, the transition from our previous solutions to ZeroTek Okta For MSPs was seamless. The provision of white-glove service and comprehensive training for both our team and engineers facilitated a smooth integration process. Zerotek is one of my favorite vendors because they significantly reduce management effort, allowing us to focus on efficiently securing our customers. With the blend of an enterprise-level solution that includes SSO, their exceptional support model, and the user-friendly MSP dashboard, ZeroTek Okta For MSPs has heightened the standard for our client offerings. This is reflected in my strong recommendation of their product. Review collected by and hosted on G2.com.

There is nothing that I dislike about the Zerotek product. Review collected by and hosted on G2.com.

ZeroTek Okta for MSPs has an incredible team of helpful, knowledgeable individuals. We have yet to run into a question they can't answer, or a problem they can't fix. The most important aspect that I appreciate in working with them is how great of a job they do with communication. They are always clear with their findings, next steps, limitations of the existing platform, etc., so there's never a guessing game. All in all, we feel like we can answer any question that a client sends our way because, if we don't already know the answer, ZeroTek Okta for MSPs always has our backs!! Review collected by and hosted on G2.com.

I can't think of a single thing to dislike about working with them. They're always receptive to our feedback, and sometimes go as far as to implement changes as a result of ideas we've thrown at them. Not only that, but they've come to understand our business and the way we operate, and they almost seem to anticipate our needs before we even know about them. Review collected by and hosted on G2.com.

We really appreciate the flexibility, collaborative partnership, and overall ease of use of their product. Review collected by and hosted on G2.com.

Honestly, I haven’t found anything I dislike about the product so far. My initial experience working directly with Okta is what ultimately led me to Zerotek. Review collected by and hosted on G2.com.

What I like most about ZeroTek Okta for MSPs is its ability to manage multiple identity directories in one place, making it easy to consolidate and streamline tasks across customers. The ConnectWise integration for automated billing and the Client Identity Factor Challenge for enhanced security during help desk support are standout features. These tools significantly improve efficiency and security for MSPs​(ZeroTek)(ChannelE2E). Review collected by and hosted on G2.com.

One drawback of ZeroTek Okta for MSPs is that it’s closely tied to Okta, which limits flexibility for MSPs wanting other IAM solutions. Additionally, it lacks support for more advanced integrations, like inbound/outbound federation or certain workflow connectors, which could be restrictive for complex environments​(

ZeroTek)​(Okta). Review collected by and hosted on G2.com.

The ZeroTek product and development team are very responsive to feature requests. It helps us as an MSP as they are filling a huge gap in the market with virtually no competitors. Support tickets have been answered very quickly for the past few years! Review collected by and hosted on G2.com.

It is still a small team, so the billing and support portals don't all have SSO yet, but its a nice to have, not a deal breaker. Review collected by and hosted on G2.com.