Its intuitive design and user interface has helped drive team adoption, streamlined intake, and enabled consistent stakeholder engagement. Xakia stands out for its simplicity, cost-effectiveness, and core legal ops capabilities without added complexity. The onboarding process was easily navigated. The support team is responsive and pragmatic, with leadership that quickly builds trust and commercial understanding. Review collected by and hosted on G2.com.

Xakia's Salesforce integration via a managed application has customisation limitations, and document management of matter-related emails is suboptimal (although in fairness that might be more of a SharePoint limitation). Review collected by and hosted on G2.com.

One of the key strengths of Xakia is its ability to centralize information and create consistency across the team. The platform allows for better oversight of litigation, improved collaboration, and more structured processes, which has driven meaningful efficiencies in our day-to-day operations. Its reporting and data capabilities also provide valuable insights that support more informed decision-making and resource allocation. Review collected by and hosted on G2.com.

While Xakia has been highly effective overall, there are opportunities for enhanced customization, more flexible reporting capabilities, and deeper system integrations to further optimize the user experience and fully support more complex workflows. Review collected by and hosted on G2.com.

I find Xakia most useful for tracking files, especially with the integration with SEDNA, which is critical for me. This integration allows me to track my emails relating to a specific file and see all emails related to that file. Additionally, the ability to generate reports is quite helpful. Xakia does what it needs to, and the initial setup was simple enough; it was easy to use and intuitional. I also appreciate the Xakia staff, who tend to be quite helpful. Review collected by and hosted on G2.com.

The report parameters cannot easily be changed. It's not straightforward to input custom fields on reports other than Excel reports. Review collected by and hosted on G2.com.

Xakia is a really easy to use, intuitive interface that does not require a lot of training to master. Our legal team were able to pick it up really quickly, which made adoption a lot easier. I like the way information is presented with a lot of space and clear headings, so it is easy to read. The integration with iManage is seamless and very reliable - a huge benefit! The integration settings are very straight forward to configure and adjust if needed. Review collected by and hosted on G2.com.

In the Dashboard view, you can't scroll down or across, meaning that some information is not visible on the page. This can be resolved by zooming out, but I wish you could see it by scrolling. Review collected by and hosted on G2.com.

This is a beautiful product. It performs exactly as intended, thanks to its intuitive user interface. Unlike many other systems that attempt to address every legal department issue and end up cluttered and overpriced as a result, Xakia stays focused and efficient. Xakia's customer service is outstanding, whether through their FAQ articles, chat, live online support, or our dedicated customer rep. We use Xakia for matter management and spend management. We have not yet used it for intake. Have been a customer for 4+ years (though spend management for just the last few months). Review collected by and hosted on G2.com.

Nothing for what is designed to do. Eventually would like to see a more robust contract management system (advanced workflows, AI for saving documents and suggested paths, etc.) and ebilling (true ebilling, not just spend management which is kind of a lite version). Then we would have a single platform for all. Review collected by and hosted on G2.com.

AMAZING customer service! We onboarded Xakia almost six months ago, and the process was smooth and easy to follow with guidance from the Xakia team. We have implemented legal intake and matter management, as well as email filing through Outlook and Sharepoint integration. We are slowly rolling out auto-docs for low-risk contracts, and our reports are giving us deeper insight into how we’re resourcing our matters. Review collected by and hosted on G2.com.

Xakia is continually development new tools, and we look forward to working with them to meet the needs of our team as we identify gaps for improvement in service delivery to the fast paced, heavily regulated environment. Review collected by and hosted on G2.com.

The personalised customer support we’ve received has been fantastic, both during implementation and throughout our ongoing use. Xakia’s team is responsive, knowledgeable, and committed to helping us get the most out of the system. They listen to feedback and the product is continually improving.

We’ve also found the reporting functionality helpful once you become familiar with it. There are multiple ways to filter and visualise the data captured to draw meaningful insights. Review collected by and hosted on G2.com.

Field customisation can be limited. For instance, it would be nice to be able to add or change the names of the Matter Status options to better suit our work. Review collected by and hosted on G2.com.

I like the simplistic user interface of Xakia. It doesn't need to be flashy; it just needs to work, and it works by keeping track of data. I appreciate how it asks very direct targeted questions to legal requesters and integrates with NetBox, which provides seamless interaction. Review collected by and hosted on G2.com.

Xakia needs to adopt AI quickly, as other legal software has started moving in that direction. However, there needs to be a balance in doing so without making the interface more complex. Also, it would be helpful to have a simple contract redlining feature, which could be available on a more expensive tier or as an add-on. Review collected by and hosted on G2.com.

There are so many things I like - it is user friendly and well designed; the support team were amazing with implementing and integration; the analytics and reports are insightful; and we are excited by the additional features and the improvements the Xakia development team continue to roll out! Review collected by and hosted on G2.com.

I'm struggling to think of any... our legal team and clients are loving it! Review collected by and hosted on G2.com.

It is extremely easy to use. The support provided to myself and my team from Xakia is absolutely brilliant. not only do they provided support via AI, they also have a team of real life staff members waiting to assist you at every point. Implementing Xakia was very easy. I use it multiple times on a daily basis. I absolutely couldn't do my job now without Xakia. Managing our legal intake matters is now much easier. We have an integration with iManage which is seamless. I absolutely love it. Review collected by and hosted on G2.com.

No real downsides to Xakia that I can find. I wish we had it years ago, it would have saved us a lot of headaches. Review collected by and hosted on G2.com.