We've had a great experience with Wyllo (NoFraud). Before implementing it, our team was manually reviewing orders, which was time-consuming and often created delays for customers. Wyllo has completely streamlined that process by automatically reviewing and approving or declining orders in real time.

The platform delivers an impressive 99% approval rate, allowing legitimate customers to move through checkout without unnecessary friction while still protecting us from fraudulent transactions. The automation has significantly reduced the workload on our team, improved operational efficiency, and helped us process orders much faster.

If you're looking for a fraud prevention solution that balances security with a seamless customer experience, Wyllo is an excellent choice. Review collected by and hosted on G2.com.

Sometimes legitimate orders get flagged and require manual approval, but this is rare, and support is quick to assist. Review collected by and hosted on G2.com.

We’ve been using Wyllo for nearly two years, and I truly can’t recommend them enough. The platform is seamless and very user-friendly, and their support has been wonderful throughout. During onboarding and setup, the team was incredibly kind and helpful, answering my many questions with so much patience.

Most importantly, Wyllo has been a critical resource for our customers when it comes to online payment security, and it also helps protect our company in cases of fraud. The website’s Help Centre is extensive and full of resources that have been essential for me and my team. Whenever we’ve needed something reviewed or wanted to better understand a process, we’ve been able to reach out and get extra assistance.

As an e-commerce business, Wyllo has become an essential part of how we protect both our customers and our revenue. Review collected by and hosted on G2.com.

There truly isn't much that we have disliked- I think sometimes the fail/review reasons are not entirely clear to us as the merchant, but we don't even entirely need them to be; as long as Wyllo analysts are handling it we can simply trust their knowledge and expertise. Review collected by and hosted on G2.com.

As the Director of Operations for Cutler Nutrition, fraud prevention and chargeback protection are critical to our business. Wyllo has been an excellent partner in helping us identify high-risk transactions, reduce fraudulent orders, and protect our revenue without creating unnecessary friction for legitimate customers. Review collected by and hosted on G2.com.

The only downside I can think of which isn't a major one is that it may occasionally flag legitimate customer orders for review Review collected by and hosted on G2.com.

Services available and customer support level. Pricing is also very competitive among other services, which definitely plays in Wyllo's favor. Review collected by and hosted on G2.com.

Lack of information from backend processes: We rely a lot on direct communication with analysts for review process updates. It would perform much better if customers could get more information on the dashboard: timeline for the actions taken (when an email/phone call/text was sent to the customer, when a response was received), the details of the customer's response etc. Review collected by and hosted on G2.com.

I like the features that allow us to search an order and be able to see why it's considered higher risk and give us some details on that front. These features help us get a better picture into what is being flagged with the customer, why they may be seen as risky, and allow us to make an informed decision. Review collected by and hosted on G2.com.

We run into issues where Wyllo is flagging orders after they initially approve them. That's become a significant issue for us because flagging something after the fact often leads to an item having been shipped already, which is too late to turn around or even if we could halt it, it still leads to significant loss. Our shipping costs are very high due to the size of the items we sell. Review collected by and hosted on G2.com.

Wyllo's fraud check analysis gives our business confidence that we’re processing and shipping orders to real, legitimate customers. It saves our team valuable bandwidth to be able to focus on creating meaningful customer experiences. Review collected by and hosted on G2.com.

If I had to pick areas I think could use more work-- it would be the transparency and organization of dispute/chargebacks. Wyllo provides email alerts regarding orders' statuses, chargeback coverage eligibility etc. but these constant alerts end up clogging inboxes and falling by the way side-- I think this should be completely streamlined within the platform. Then provide one daily email alert summary that breaks down number of order in review, number of dispute covered, not covered being worked on, pending etc. Review collected by and hosted on G2.com.

Setup was easy, the customization actually lets you dial things in for your specific business needs, and once it's running it basically manages itself. We've spent maybe a few hours total on it over almost two years — truly set it and forget it. On top of the AI and algorithms, they have human fraud analysts doing manual reviews which gives you a confidence level that pure automation can't match. But the real differentiator is the team. They run a customer advisory board and genuinely use customer feedback to drive their roadmap. Review collected by and hosted on G2.com.

Honestly not much. I'd love to see them move a little faster on product updates, but I know they've been investing heavily there recently with a big acquisition and product changes, so I expect that pace to pick up. That's really the only thing I can think of. Review collected by and hosted on G2.com.

The customer service team is extremely helpful and I feel like it the cost is a great value for our team and better than other competitors that we tried. Review collected by and hosted on G2.com.

Sometimes our manual orders get flagged because they’re $0 orders, and then they end up stuck in the system. Review collected by and hosted on G2.com.

It makes fraud detection as hands-off as possible, and the Shopify integration really can be set up in under five minutes. Our onboarding was straightforward and we were able to customize our notifications to match our branding. Review collected by and hosted on G2.com.

The new UI for order fraud doesn’t have a search bar on the homepage. It’s a small thing, but having to click through multiple times just to pull up an order feels repetitive. I’d really like to be able to jump from Shopify to Wyllo directly from the order itself. Review collected by and hosted on G2.com.

I use NoFraud to help detect and prevent fraudulent orders on my online store. What I like the most is the automatic fraud detection and quick decision process. It reviews orders in real time and tells me if a transaction is safe or risky, which helps me process orders faster and reduces manual checking. These features save time during busy sales periods and help me ship orders faster while reducing the risk of fraud. The initial setup was straightforward and didn't take much time. After connecting it with my online store, it started reviewing transactions automatically, making the process simple and easy to follow. I would recommend NoFraud because it helps detect fraudulent orders and reduce chargebacks for online stores. It reviews transactions automatically and makes order processing safer. It has been helpful for managing risk in our clothing store. Review collected by and hosted on G2.com.

Sometimes I would like a bit more detailed explanation about why a transaction is flagged as risky. This would help when reviewing certain orders manually. Also, improving the dashboard reporting could make it easier to analyze fraud trends. Review collected by and hosted on G2.com.