"Excellent customer support, great performance"
What do you like best about WP Engine?
I've used wpengine and it is a dream. Their customer service is great, and the performance of their servers have been excellent.
I also like their portal and tools for us to use. I like how we can use any code we write with WordPress on them, unlike using the biggest name out there which requires you to vet all of your code.
What do you dislike about WP Engine?
Not much to dislike about them. They may seem a bit more expensive than your cheapo shared hosting plan, but you get what you pay for.
Recommendations to others considering WP Engine:
Give them a try. Don't hesitate to contact customer support too. I had a complicated support question relating to Pressflow contrib plugin and their higher tier support engineer was able to debug it and figure out the issue was not with their servers, but with the way the plugin handled object caching.
What problems is WP Engine solving and how is that benefiting you?
We're able to run and test a lot of code without having to get it vetted. We normally have clients who have to decide on running their own VPS or having their own servers, and using managed hosting from WPEngine has been a dream. Why worry about having your own infrastructure when the WP Engine folks can do it for you?
With their portal we also are able to run a large number of instances of WordPress instances and point different domains to them.
"My favorite Managed WordPress Hosting service"
What do you like best about WP Engine?
WPEngine offers extremely fast-loading Managed WordPress hosting and makes it very easy to enhance speed with their variety of included tools.
What do you dislike about WP Engine?
I don't like the traffic limiting. Although it hasn't been a problem yet, I just have a philosophical difference in opinion.
Recommendations to others considering WP Engine:
If you are a single site, it can be a bit pricey, but it is definitely worth what you receive. If you host multiple sites, the plans are structured where you can offer much better deals to your clients than hosting on their own while still making some money for yourself. Win-Win!
What problems is WP Engine solving and how is that benefiting you?
When I was using a different host, my site speeds were topping out at 3 seconds. I wanted to get faster. WPEngine has allowed me to have a much faster initial load time, as well as offers features that help me go further.
"WP Engine is an Extension of our Business"
What do you like best about WP Engine?
The user interface. WP Engine is crafted just for WP. Furthermore, they took conventional hosting (think cPanel) and turned it into something you want to use. Never have user permissions and backups been so simple.
What do you dislike about WP Engine?
Coming from conventional hosts to WPE, it's very hard to find something to dislike. If I had to say one thing: it's lack of 2 way Git support. However, I know it's in the works! So, all good. ;)
Recommendations to others considering WP Engine:
WPE is great if you use WordPress. In addition to managing security and back-ups, there are a lot of excellent plugins that WPE offers, including:
- A separate cron service (for those of you familiar with the WP Cron!)
- GeoIP plugin
- Object caching and CDN
All of these have been incredibly useful for us. Plus, their staging environment is incredibly easy.
I sound like a huge WPE fan, mostly because I am. :)
What problems is WP Engine solving and how is that benefiting you?
We focus on WordPress development. Before, I had to manage a server. With WP Engine we no longer have worry about things that aren't our strengths, and instead we can focus on those that are. Hosting no longer takes in our day to day problem solving. We know we have partners who handle it best.
"Intermittent downtime issues in the last couple of months but handled well by tech team"
What do you like best about WP Engine?
Our site loads faster now.
We needed to upgrade from a VPS environment for our Wordpress site to a faster environment. We were looking into a dedicated server environment when we came across WP Engine. It could be faster, if we knew how to manage and optimize a dedicated server for our Wordpress site, but we don't have the technical know-how to make that happen. WP Engine fits our current needs better. When the current setup becomes insufficient because our web traffic increases we will have to re-evaluate.
The staging environment
Being able to make a copy of our site on the fly and test our updates on a staging environment is what everyone who is serious about their site should have. When the updates are tested and approved by the executive team, then at a click of a button, the staging version of the site replaces the old version.
The tech support team is very knowledgeable.
They are also very willing to do some of the "repairs" and maintenance work themselves to make sure it is done well.
Automated Backups
Everyone says they do automated backups, but WP Engine's solution is very easy to use. They give you access to several weeks worth of daily backups that you can revert to at any time. Creating a backup before making an update is easy to do and therefore it is actually done.
What do you dislike about WP Engine?
Wait times on Live chat is usually around (15-20) minutes. It has been over 30 minutes a handful of times.
Also their service has experience intermittent issues, especially in December 2015 with a couple of bad weeks. Downtime added up to 5 hours over the course of that month. It turned out that they had been victim to a DDoS attack and had been fighting to move their clients around to maintain service. All things considered, it was handled pretty well.
Recommendations to others considering WP Engine:
Look into hosting your site on a dedicated server before making the switch. If your tech team can manage it, it could be a better fit for you than WP Engine's shared hosting environment.
What problems is WP Engine solving and how is that benefiting you?
We had been hosting our site on a Virtual Private Server before and were looking to upgrade to a dedicated server. WP Engine offered a solution at a similar price point. While their solution means that our site is still hosted in a shared environment, the idea that if anything goes wrong, there is a strong team that can help is a big deal.
"WPEngine is the only hosting company I recommend anymore."
What do you like best about WP Engine?
WPEngine's 24 hour support chat is one of the best support features they have. It's also great because there's very rarely any wait time to get a hold of someone. Their support staff is very knowledgeable and can help in almost any situation. Their Wordpress hosting is fast, easy and contains many incredible features and they have the best migration tools around.
What do you dislike about WP Engine?
Every know and then you get a support person who isn't as helpful as one would like. This is fairly rare though as mostly they are incredibly responsive (and people have bad days sometimes).
Recommendations to others considering WP Engine:
They may be a little more expensive, but in the hosting world, you get what you pay for. With WPEngine, you get a LOT for what you pay for.
What problems is WP Engine solving and how is that benefiting you?
I owned and managed my own hosting company for 11 years and once I extricated myself from that, I needed to find a place to host client websites. I would occasionally refer people to some of the cheap, bulk hosting companies that would be ok for a while, but then the sites would be so incredibly slow! In terms of cheap hosting, you typically get what you pay for. When I found WPEngine, I stopped sending clients to other hosting companies and now manage them on my Pro account which gives me much better control over my clients projects.
"Excellence, compromise, always doing the extra effort to solve any problem. Best technical expertise"
What do you like best about WP Engine?
The support service, both technical an commercial services are the best I´ve ever experienced in the industry.
What do you dislike about WP Engine?
The jump from 10 to 25 users in the professional pack. I suggest there could be a more gradual offer.
Recommendations to others considering WP Engine:
Do not hesitate to try WP ENGINE services.
What problems is WP Engine solving and how is that benefiting you?
Full managed Wordpress web hosting, with the highest security and performance for the websites, and the best technical expertise to back me and my customers. I can focus on my business and what I do better, relying on the knowledge, expertise and best practices of WP ENGINE.
"Gold standard in WordPress hosting"
What do you like best about WP Engine?
Singluar focus on WordPress, nice simple administration UI and continuous improvement.
What do you dislike about WP Engine?
It' more expensive than many other options, but ultimately for good reason so I don't mind the extra cost.
Recommendations to others considering WP Engine:
Definitely receommended. You won't regret the decision. One thing to add is that WPE has the people, funding and momentum to invest in continuous improvement. The performance of my site has seen a couple of noticeable improvements over the last few years as WP Engine has invested in better infrastructure and technology.
What problems is WP Engine solving and how is that benefiting you?
My website is a revenue producing site, so uptime and performance are critical. WP Engine is fast and super stable (I've had no downtime in the 3+ years I've been with WP Engine that I'm aware of) so I've never had to worry about the site performance.
"Reliable uptime."
What do you like best about WP Engine?
I love being able to rely on the speed, uptime, and also dealing with huge amounts of traffic. where on godaddy may break your site.,
What do you dislike about WP Engine?
I wish there was a cheaper plan than their current lowest plan for 29 dollars if I recall correctly
Recommendations to others considering WP Engine:
If you are going to have a lot of traffic and cannot afford to have your website break then WP Engine is the solution to go with.
What problems is WP Engine solving and how is that benefiting you?
Working on a major news site that is the digital version of a print newspaper and dealing with multiple databases. (paper subscribers had more online access). Also we needed something that would be able to handle a lot of traffic and WP Engine was our solution and we are very happy. Also having a staging site and production site is very helpful.
"excellent, reliable "
What do you like best about WP Engine?
WPE is a reliable, solid provider with superb service. I've been routinely pleased with the quality of their numerous new hires over the course of each year I've been with them. Most providers become buried under the weight of their own success but so far, WPE has maintained exemplary levels of technical and support service.
What do you dislike about WP Engine?
They already fixed the one major issue with how they bill overages but beyond that, the lack of integrated domain registration and email service does require a great deal of added hassle on my end. the only other issue is if you are a provider that has a number of client installs where the majority are low traffic, their plans can be very limiting.
Recommendations to others considering WP Engine:
Check your need for installs and make sure you won't end up with growing pains.
What problems is WP Engine solving and how is that benefiting you?
Consistency, security, and reliability.
"Small Company Benefits from WP Engine"
What do you like best about WP Engine?
Security! Our site was hacked and redirected when hosted by another provider. Since that ordeal, my main concern of security has been relieved by our new relationship with WP Engine.
What do you dislike about WP Engine?
Occasionally, as a non-tech savvy business owner, I have questions regarding my WordPress site. Finding the right answers can be frustrating.
Recommendations to others considering WP Engine:
I highly recommend WP Engine, especially to small business owners like myself.
What problems is WP Engine solving and how is that benefiting you?
The daily backups by WP Engine and the ease of restoring one of those backups is a terrific benefit. Our previous host did little in this regard. As the owner of a small company, I wear many hats. My technology hat is small but with WP Engine I find that I can accomplish what is necessary to keep our sites updated.

