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WhyLabs Reviews & Product Details

The ability to control and observe the health of AI applications is critical for the success and ROI of every experience powered by either predictive or generative AI models. WhyLabs enables teams to deploy AI applications responsibly and run them without failure. From Fortune 100 companies to AI-first startups, teams have adopted WhyLabs’ tools to monitor ML and generative AI applications. WhyLabs’ open source tools and SaaS observability platform surface drift, data quality issues, bias, and hallucinations. With WhyLabs, teams reduce manual operations by over 80% and cut down time-to-resolution of AI incidents by 20x.

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WhyLabs

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WhyLabs Community

Product Description

WhyLabs is an AI observability platform that prevents model performance degradation by allowing you to monitor your machine learning models in production. If you deploy an ML model but don’t have visibility into its performance, you risk doing damage to your business because the model stops working. Machine learning engineers and data scientists rely on the platform to monitor ML applications and data pipelines by surfacing and resolving data quality issues, data bias, and concept drift. These capabilities help AI builders reduce model failures, avoid downtime, and ensure customers are getting the best user experience. With out-of-the-box anomaly detection and purpose-built visualizations, WhyLabs eliminates the need for manual troubleshooting and reduces operational costs.

Overview by

Kelsey Olmeim

Pricing

Pricing provided by WhyLabs.

Starter

Free

Expert

$125.00

Per Month

View More Pricing Information

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WhyLabs Media

WhyLabs Demo - Real-time prevention of risks and security threats

Protect your AI application by blocking and flagging bad actors and misuse of externally-facing chatbots and Q&A applications. Ensure a reliable customer experience by blocking and flagging false, misleading, inappropriate, and toxic outputs. Make decisions in real time.

WhyLabs Demo - Monitoring purpose-built for AI applications

WhyLabs Observe delivers the most comprehensive set of capabilities for catching drifts, data quality issues, and model performance degradations.

WhyLabs Demo - Have confidence in the quality of your models

Make sure your production models are always delivering value and ROI. Track all aspects about the model health, from input features to accuracy over time. Be alerted about training-serving skew or feature data quality issues, and resolve them before they impact the model performance. Detect bia...

WhyLabs Demo - Mitigate hallucinations and block off-topic responses

Users lose trust in LLMs quickly when responses are misleading, not grounded in the context, or nonsensical. WhyLabs Secure equips the AI security teams with tools to detect factually incorrect responses. Customizable system messages help steer the application toward safe outputs. WhyLabs help...

WhyLabs Demo - Protect against toxicity and harmful content

Harmful, low sentiment, and toxic responses from LLMs hinder customer trust and usability of the application. WhyLabs Secure makes it possible to guardrail and block the users from toxic interactions. Furthermore, WhyLabs customizable callbacks help build user quarantine workflows to protect agai...

WhyLabs Demo - The most reliable and cost-effective observability

WhyLabs AI Control Center offers a unique architecture that allows customers to switch on observability for 100% of the data, never sampling because sampling distorts the distributions and causes high rate of false alarms. Customers configure monitoring by connecting WhyLabs directly to training ...

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Verified User in Retail

Enterprise (> 1000 emp.)

1/30/2024

"Amazing 1:1 Technical Support"

4.5/5

What do you like best about WhyLabs?

While we have not gone extremely deep into all the features that Whylabs provides, we have had extraordinary 1:1 technical support. They are quick to respond, fast at finding solutions, and eager to make improvements for your use case. Review collected by and hosted on G2.com.

What do you dislike about WhyLabs?

There is some complexity setting up data that lags behind the current date but with some changes you can easily overcome this. Review collected by and hosted on G2.com.

Lanqi F.

Mid-Market (51-1000 emp.)

2/13/2023

"Excellent product for model monitoring"

4.5/5

What do you like best about WhyLabs?

Whylabs offers a great platform for people who are interested in adding monitoring capabilities to your models. It provides great visuals for data distributions, and also offers easy-to-add data monitors / alerts to detect anomalities, data drift, and so on.

It has also been a great pleasure for me to work with the Whylabs team. They have really excellent experts who have helped us a lot with the integration of whylogs to our models. Great optimization has been done on their side to make whylogs work for our specific use case. Review collected by and hosted on G2.com.

What do you dislike about WhyLabs?

It would be great to have more options to custom the dashboards for profiles. Documentation could also be better and more complete. However, Whylabs is consistently improving their product, I can definitely see a more mature product in the near future! Review collected by and hosted on G2.com.

Rolland H.

Engineering Manager, Machine Learning Science

Small-Business (50 or fewer emp.)

2/10/2023

"Great product backed by a fantastic team"

4.5/5

What do you like best about WhyLabs?

As a product, WhyLabs AI Observatory helps fulfill a critical role in providing observability for ML models and pipelines. Our ML team has adopted WhyLabs for some mission-critical models, providing ease of mind that we're tracking the metrics needed to ensure model performance and responsible use of data.

The WhyLabs team is also super quick to support our ML team's questions and feature requests. They have been a pleasure to work with, and I look forward to continued collaboration. Review collected by and hosted on G2.com.

What do you dislike about WhyLabs?

Being a relatively young company, they don't yet provide the functionality and documentation coverage to cover all the existing ML use cases. That being said, the onboarding process has been reasonably smooth for us, and any features that weren't already part of the product were quickly added. Review collected by and hosted on G2.com.

What problems is WhyLabs solving and how is that benefiting you?

WhyLabs provides easy ways to track different metrics across our data and ML models. It also allows us to visualize the data intuitively through a web UI. Focus on high-quality data is being recognized as a more and more critical component of the ML lifecycle, so having a tool like WhyLabs AI Observatory lends confidence to our models and data. Review collected by and hosted on G2.com.

Verified User in Computer Software

Enterprise (> 1000 emp.)

7/24/2023

"WhyLabs made monitoring our generative models flexible and useful"

5/5

What do you like best about WhyLabs?

The platform is flexible, privacy friendly (you don't have to send user data) and provides a great command center view with many alerting options. Review collected by and hosted on G2.com.

What do you dislike about WhyLabs?

The software is great, no complaints at all. Review collected by and hosted on G2.com.

What problems is WhyLabs solving and how is that benefiting you?

WhyLabs helps us monitor our models to ensure the performance doesn't change over time, that any upstream or downstream data inconsistencies or changes are noticed quickly. We monitor some simple metrics, for example word count, and some more complex metrics, such as cosine similarity. I like that the tool is flexible enough to monitor anything we can calculate, then provides best practices for alerting around unexpected variance and extreme values. Review collected by and hosted on G2.com.

Erin W.

Senior Product Manager, Trading Intelligence

Enterprise (> 1000 emp.)

1/16/2023

"WhyLabs: Excellent Product, Amazing Team!"

5/5

What do you like best about WhyLabs?

After researching the major players in the ML Observability space I concluded that the WhyLabs team has the best understanding of what functionality is actually needed to conduct actionable monitoring of your ML models and to ensure that you can trust your ML systems to run at scale. The team at WhyLabs has a deep understanding of the problem of ml observability and that is reflected in the product which enables you to perform monitoring easily and intuitively without overcrowding the product with unnecessary, confusing functionality (which a number of competitors do). Review collected by and hosted on G2.com.

What do you dislike about WhyLabs?

Nothing! WhyLabs has an amazing product which is a reflection of the really strong team that builds it! Review collected by and hosted on G2.com.

What problems is WhyLabs solving and how is that benefiting you?

WhyLabs solves the problem of ML observability. When a company is running ML models in production that make critical decisions that affect their customers and/or product, it's necessary to ensure that those models are running healthily and not generating bad predictions. WhyLabs enables a company to trust their ML models to make these decisions because they know that through WhyLabs, they will be alerted if a model starts to fail so they can take immediate action to fix the model and prevent negative impact. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

1/18/2023

"Excellent AI Observability service! Easy to deploy and use!"

5/5

What do you like best about WhyLabs?

The ability to gain insight into changing data trends quickly - Normally, it would take days or weeks to assess via traditional monitoring tools. With WhyLabs AI Observatory, it can be done within significantly less time. Review collected by and hosted on G2.com.

What do you dislike about WhyLabs?

It could use a little more documentation to assist with the initial setup. There were a few cases where an info popup would have been useful to clarify questions during the setup process. Review collected by and hosted on G2.com.

Mahmoud L.

Director of Machine Learning

Enterprise (> 1000 emp.)

12/21/2022

"WhyLabs! An excellent platform for Data Monitoring"

5/5

What do you like best about WhyLabs?

WhyLabs tools are easy to use and also provide a lot of security and privacy because much of the processing can be done locally instead of by the vendor. Review collected by and hosted on G2.com.

What do you dislike about WhyLabs?

There's not a lot on the platform that I dislike. It's a very powerful platform that can be overwhelming in some instances. Review collected by and hosted on G2.com.