G2

Verified User in Medical Devices

Mid-Market (51-1000 emp.)

12/3/2023

"Great idea for Users; building content is difficult."

3.5/5

What do you like best about WalkMe?

The wide variety of content available to build is very important and WalkMe does that well. The Solutions Building team and my Customer Success Advisor are very knowledgeable and helpful. Review collected by and hosted on G2.com.

What do you dislike about WalkMe?

The program is very difficult to use in building content. It is very glitchy. I can build content one way, but when using that same way a different time, it doesn't work. Content that I think should be easy to build is not and most times I need the help of the Solutions Building team or my Customer Success Advisor to complete a build. If this support is not available, building is not possible. Review collected by and hosted on G2.com.

What problems is WalkMe solving and how is that benefiting you?

We've had an issue with Users not reading published content. Using a ShoutOut that links to the resource gets the information in front of the User. However, we need to track the amount of time that the Users are spending on the content to know if they are actually reading it. I have created an "idea" on the Community page to request this as a goal, but it has not reached a high enough level to be considered. My management does not consider the ShoutOut as valuable until they can see that Users are reading the content. SmartTips are used most by our Users. The ability to link resources to them is extremely beneficial in allowing the User to get directly to the information that helps them with what they are accomplishing in the moment. The SWTs are very beneficial to introduce Users to new processes. I want to comment on my answer regarding WalkMe not headed in the right direction. More time and effort needs to be spent on making the application easier with building. Until Editors can build without needing the constant assistance from a WalkMe engineer, the potential of how customers can use WalkMe cannot be reached. Also, a solution needs to be found for selecting elements in an iframe. jQueries is not the answer. Review collected by and hosted on G2.com.

Response from Ofir Bloch of WalkMe

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Thank you for sharing your thoughts and experiences with WalkMe. Your feedback is crucial in helping us enhance our services and support.

It's great to hear about the value you've found in our wide range of content and the assistance provided by our Solutions Building team and Customer Success Advisor. We're also pleased to know that features like ShoutOuts and SmartTips are effectively addressing your needs for increased user engagement and compliance.

To further enrich your experience with WalkMe, we invite you to join our upcoming Product Release webinar (December 5th, 2023). Here, we’ll showcase the latest advancements focused on enhancing the builder experience, including our new applications supported by DeepUI, which aim to streamline the content creation process and eliminating the need to use jQuery.

We're committed to providing top-notch support and solutions. If there’s anything more we can do to assist you or if you have further feedback, please feel free to reach out. Our team is here to ensure your journey with WalkMe is successful and fulfilling.

Thank you again for being a vital part of the WalkMe community. We look forward to seeing you at the webinar and continuing to support your success.

Regards,

Ofir Bloch

Vice President of Corporate Marketing

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