G2

Julie S.

Marketing & Events Coordinator

Small-Business (50 or fewer emp.)

3/16/2022

"Immersive Platform and Exceptional Service"

5/5

What do you like best about vFairs?

The platform provides ample opportunities for attendees to engage with resources, providers, and each other. There are many incentives to keep them interested, and the virtual experience is fully customizable which lends to a relatable in-person conference feel. We liked the diversity of avatars, the live tech support, and the ability to brand everything. The swag bags were great as well. Sana was exceptional and receptive to all our needs and requests and was very communicative. We appreciate the fact that vFairs was able to send us the mp4 version of the video so we could upload it on our social media. The PR creation and publication element of the service was wonderful, as well as the PDF user guide. We appreciate the non-profit discount. Review collected by and hosted on G2.com.

What do you dislike about vFairs?

- It would be great to have an AI or stock explainer video when people log in to explain the platform features, so the agency doesn't have to come up with a video explaining a platform we aren't very familiar with.

- The time difference was a bit of a challenge when coordinating meetings between vFairs and our team, who frequently have meetings back to back. We were limited to certain times due to time zone differences.

- When the attendees went into breakout rooms, they were unable to record, even if they were selected as hosts.

- It'd be great if the platform could stay up longer.

- Several people had challenges logging in to the platform. Typically, all that was needed was a browser switch and cache refresh, but it still occupied a lot of lost time in the beginning for staff and attendees. Review collected by and hosted on G2.com.

What problems is vFairs solving and how is that benefiting you?

Our annual conference is typically in-person and could only accommodate around 100 people. vFairs allowed us to reach hundreds more people to provide education, connections, and resources around a very important topic. We had to pivot from an in-person event to virtual when Covid picked up, and only had a month turnaround. vFairs jumped on the project despite the aggressive timeline. The event was very successful and well-received. Next time we will ensure there is more lead time so we can launch the platform a few days before the event and allow attendees time to become familiar with it. Review collected by and hosted on G2.com.

Response from Azal Zahir of vFairs

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Thank you so much Julie for your review! We are so glad that you appreciated vFairs engagement features, and were happy with the support provided by our team. We are sorry about the glitches and have taken your suggestions into consideration. The event is also available to stay up as long as you wish. You need only speak to your project manager for this. We hope this helps, and we hope to see you back at vFairs!