The online giving features are excellent. Review collected by and hosted on G2.com.

The credit card reader uses outdated technology. It works only on Apple iPhones and iPads that have a headphone port. Apple has not sold an iPhone with a headphone port in a long time, and Apple stopped selling its last iPad model with an headphone port in 2024.

Vanco advertises that a dedicated staff member will be available for the first 30 days to help new customers with setup. That experience was disappointing. It consisted mostly of sending me generic email messages with training videos and templates for announcing use of Vanco to constituents.

I tried one of the training videos. That was also disappointing. The person doing the demo in the video said multiple times, "Your screen will not look like this, but ...." Why show me something that is different from what I am using? Review collected by and hosted on G2.com.

I like how I can create a webpage, generate a QR Code and Link, for a specific fund/event and add that to any electronic communication. Plus they have great customer service. Review collected by and hosted on G2.com.

While I can create web pages for funds, they are very minimal in design and not modern-looking. Review collected by and hosted on G2.com.

Vanco has been increasingly adaptive to the needs of church administration and stewardship. We have been using Vanco in one form or another for the past 7 years, and love all of the updates that they continue to do to how they serve their clients' needs. Review collected by and hosted on G2.com.

If I had to nitpick, it would be the integration issues with their older software services and their new ones. For example, I have a Vanco desktop admin login, and a Vanco Mobile admin login, I feel this should be able to be one-in-the-same, since I am the admin for both, but again, it is only nit-picking. Review collected by and hosted on G2.com.

The phone app is easy to use and, most importantly, works reliably. Our church has not made much use of the main website tools, mainly because there are modest concerns that giving into the various online buckets may or may not mesh well with the existing/legacy financial software used at our church. Review collected by and hosted on G2.com.

Not sure that there's anything we don't like. Just wish the tools available were more commonly used by our members. While our e-giving at our church is good (in terms of percentages) the text and mobile giving still seems pretty small. Review collected by and hosted on G2.com.

I'd say that Vanco is pretty easy to use and create entries for our website. Lots of options to create a helpful posts for payments/donations. Easy to activate and easy to remove from website. Review collected by and hosted on G2.com.

In the past we have had excellent customer service. If there was a new employee, Vanco was willing to help them learn the system. My latest experiences haven't been as good. They redirect you, but if you don't know how....you are on your own. That is NOT how it was in the past, so I'm a little disappointed. Review collected by and hosted on G2.com.

We have always gotten great customer service! Since updating their dashboard a couple of years ago, it's easy to update online giving on our end. And it is easy for people to give/change their giving options. The overall look is visually pleasing as well. They also have the best credit card processing rates that we have seen! Review collected by and hosted on G2.com.

I don't have a ton of experience with other companies, so I don't have much negative feedback. One issue we have run into is when someone gives but didn't make an account, they have no way of changing anything on their end. That would probably happen anywhere though. Review collected by and hosted on G2.com.

Creating an account is simple for the user, with the ability to set up one-time or recurring donations. From a management standpoint, Vanco is easy to set up funds, activate and deactivate as needed, and set up web pages. Reports are easy to use. Reconciling at month's end takes some time but is easy to do. Vanco interfaces with PowerChurch which reduces business office time. Vanco also provides marketing tools to help increase donations, which is very helpful. Review collected by and hosted on G2.com.

It's not so much a dislike as much as informing users what is required to balance each month. Reconciling at month's end requires three reports. It's a bit time-consuming but is not hard to do. Review collected by and hosted on G2.com.

Customer support. I am not tech savvy but they walk me through the process so that I can use the products the way they work best for me. I've always been satisfied with there support team. Review collected by and hosted on G2.com.

I haven't figured out how to send emails to thank all my donors through the system.I t would be nice if that were possible. I also get 2-3 notifications about each donation that is not required. Review collected by and hosted on G2.com.

Vanco makes the giving process easy and concise. Their platforms and tools provided make everything that comes with organizing online giving beyond manageable. Review collected by and hosted on G2.com.

There really isn't anything to dislike concerning Vanco. They go above and beyond to ensure their level of security for your patrons and your business exceeds expectations. Their customer service is patient and understanding. They never leave an issue unresolved. Review collected by and hosted on G2.com.

It's easy to make contact with a Vanco rep by phone for technical administration or website setup questions Review collected by and hosted on G2.com.

I can't identify anything. Is there something more specific I need to say? Review collected by and hosted on G2.com.