What I like most about Userpilot is how it lets us capture feedback exactly when it matters.

Before using it, we relied heavily on delayed, email-based surveys with very low response rates and limited context. What changed with Userpilot is that we can now ask users for feedback in the flow of their work, right after they complete key actions like searching, selecting parts, or placing an order. That shift has made the feedback far more specific and actionable.

It’s also incredibly effective at turning feedback into something we can actually use. Because responses are tied to specific workflows, we’re able to clearly see where friction happens in the experience and prioritise improvements with much more confidence.

On top of that, the engagement is noticeably better. The surveys are lightweight and non-disruptive, so users are more willing to respond, and we get more consistent signals as a result.

Overall, it’s helped us move from collecting generic feedback to building a continuous, in-product feedback loop that directly informs how we design and improve our products. Review collected by and hosted on G2.com.

Userpilot is great at collecting feedback, but turning that into clear trends and product decisions still requires additional effort outside the tool. You need a strong internal process to synthesise results and make them actionable—it doesn’t fully happen automatically. Review collected by and hosted on G2.com.

Userpilot is a great tool to collect visual feedback from the Customers. They are able to integrate with our systems & provide notifications as & when required based on configured notifications. The performance is almost real time with minimal to zero lag time, thus enabling real time updates Review collected by and hosted on G2.com.

No immediate issues for now, we are still evolving with about a year of usage, so far things are working fine for now. Review collected by and hosted on G2.com.

I use Userpilot for in-product communications for both partners and customers. I love the ease of use, as anyone interested can quickly learn to use the platform. Additionally, it offers various segmentation and A/B testing possibilities, which helps us create growth loops that work in a scalable way. We can communicate with a relevant mass of customers and users in real-time, without relying on other areas or spending on development. We can test offers with different pricing and identify which generate more engagement, making our pricing more accurate. It is also possible to collect insights about the product for various audiences, thanks to segmentation. I recommend Userpilot with a score of 10. Review collected by and hosted on G2.com.

there are limited resources in the creation of flows which prevents us from creating other formats and styles of flows that would better fit our platform and needs. Review collected by and hosted on G2.com.

I like how easy it is to use Userpilot; it's really simple to learn and start creating the solutions it allows. Additionally, it has incredible support for technical issues; whenever we request help, their support team is willing to assist. It's very valuable because, in case of doubts, queries, or additional support, we contact technical support directly and within a few hours, we have responses and even calls to resolve the concerns. This is very important to avoid wasting time and to make the most of the tool. I also like that with just a few clicks, we can create onboardings, step-by-step guides, or presentations of new tools and measure their impact on the user. The tool allows us to visualize the usage and events generated by users in their sessions, which is truly useful for making decisions and analyzing the usage patterns of our product. The initial setup was very simple; with support and a developer, we had the product up and running in less than two days. Review collected by and hosted on G2.com.

There are many things they have on the web that they need to include in the app, such as adding onboarding or step-by-step guides. Their main need is really to strengthen all their tools so that they are available from the app, such as session recording, label events, step-by-step guides, onboardings, coach marks. Review collected by and hosted on G2.com.

Super easy to get the whole company involved with using Userpilot. I've been really impressed by the low engineering effort. We've been able to get so many teams using this tool in a matter of a few weeks, and it is changing customer relationships in real time. Review collected by and hosted on G2.com.

Because it identifies elements using unique CSS selectors, it can be tricky if you work with a design system whose goal is to make elements similar across your platform. There are easy workarounds for this though, it just wasn't brought up early in conversations. Review collected by and hosted on G2.com.

Userpilot makes it pretty straightforward to build onboarding flows, tooltips, and other in-app prompts without turning it into a huge project. It is one of those tools that feels useful quickly, and I like that it also gives visibility into user behavior instead of leaving you to guess. Review collected by and hosted on G2.com.

So far, not much. Like any platform, it takes a little time to get familiar with all the features, but overall it has been a good experience. Review collected by and hosted on G2.com.

Userpilot stands out for its high degree of customization and flexibility, easily handling everything from in-app announcements to user surveys. While there is an initial learning curve, the platform becomes remarkably intuitive once you’re oriented. We’ve been impressed by their consistent feature updates and competitive pricing, which offers great value for the toolkit provided.

The Slack integration and granular notification settings are particularly robust, ensuring our team stays informed without being overwhelmed. To top it off, their support team is stellar—consistently responsive and helpful. Review collected by and hosted on G2.com.

The NPS surveys could definitely use some improvement. A major pain point is that the survey just disappears if a user navigates away from the page which results in lower completion rates. Review collected by and hosted on G2.com.

Flows and Spotlights are easy to use and provide great value to clients to ease their use of the software. One thing that sets it apart from Pendo, which we previously used, is the spotlight, which flashes on screen to have a bit more of a passive way to bring attention to a feature, rather than blowing up a message across the screen. UserPilot customer support has been great and very responsive. Review collected by and hosted on G2.com.

When I have finished working with a flow and click "Next" I get a new tab with the UserPilot interface. And when I launch another edit window, I get a new tab with my product UI. This means I may end up with an endless number of UP and UI tabs open. I wish it would recognize that I already have the UI open and switch to that window, and revert back to the UP window when I am ready to exit the editor. Review collected by and hosted on G2.com.

I really appreciate the ease of use for data and reporting, and the impact this has on our clients. Userpilot provides real metrics about what's working well, what isn't, and what our customers think. I love the ability to track in real-time how our clients are using our software, which helps us provide product walkthroughs so they can onboard their new users quickly. The integration with Salesforce is also beneficial. Additionally, their onboarding is really strong, and having someone like Samantha, who knows the system well and has provided us a lot of her time, makes a significant difference. Review collected by and hosted on G2.com.

It's missing key AI features to speed things up Review collected by and hosted on G2.com.

Userpilot is quite user friendly for setting up flows without needing much help from developers. However, the highlight for me has been their support team. Whenever I face a technical issue or get stuck, they are quick to respond. It’s refreshing to talk to support staff who actually understand the product and provide practical solutions right away Review collected by and hosted on G2.com.

The platform has a lot of features, so it can feel a bit overwhelming at first. Also, some advanced styling options have a slight learning curve. Additionally, the platform's interface doesn't support the Arabic language yet, which is something I hope to see in the future. However, their documentation usually covers most other technical gaps Review collected by and hosted on G2.com.