G2

Leticia M.

Product Designer | CRM

Mid-Market (51-1000 emp.)

6/28/2024

"Great experience with UserGuiding"

5/5

What do you like best about UserGuiding?

We activated UserGuiding in April 2024 to enhance the onboarding of new clients and also to activate Product Updates for active users, and so far our experience has been great.

- The platform is very user-friendly, easy to use, even for those with little technical experience, and the tours have a highly customizable design;

- The number of available resources has also caught my attention because I can use different features depending on the needs of each user segment and our objective;

- Another highlight is the documentation and support from UserGuiding: they have a very extensive and detailed documentation of articles to clear up doubts, and when I needed to contact support, it was very quick and efficient. Review collected by and hosted on G2.com.

What do you dislike about UserGuiding?

So far, I haven't found any significant disadvantages; the platform has met our expectations well. Review collected by and hosted on G2.com.

What problems is UserGuiding solving and how is that benefiting you?

Our goal in implementing UserGuiding was to reduce the churn of our platform due to the lack of knowledge of all our features. Thus, we implemented two types of tutorials: a guided onboarding for new users and Product updates for users already active on our platform. This has helped our users better understand how to activate and what the benefits of each feature are. Since the implementation of the tours, we have seen a reduction in churn from 7% to 5% (a decrease of 2 percentage points). Additionally, we are using Surveys to collect feedback on the new features and, based on the responses and insights, we have been taking specific actions to improve them. Review collected by and hosted on G2.com.