G2

Joanna B.

Customer Success Manager

Enterprise (> 1000 emp.)

10/23/2024

"Easy Interface and Very Customizable"

5/5

What do you like best about UserGuiding?

I've been using UserGuiding over the last year and it has definitely drastically changed in all of the features that it offers. We originally purchased Userguiding to replace Beamer with our in-app messaging capabilities but have also found high value with the walkthrough guides, resource centers and surveys. It's been very easy to use with minimal errors/bugs. It typically only takes me a few minutes to put up a userguiding and publish it and immediately have an attractive, on brand, in app message/walkthrough appear in our app. I really love the segmentation capabilities and the versatility of the walkthroughs themselves. We've used them for conference workshops in tandem with the resource centers and checklists which increased our adoption by 20%, and we've also been able to utilize them as a temporary knowledgebase (Userguiding has their own now) where we embedded documentation and videos in the walkthroughs so that users didn't have to leave the site to access the resources. I'm a big proponent of Userguiding and found it superior to Pendo and Walkme especially when it comes to the learning curve and ease of use.

Please keep it up with the updates and listening to user feedback. It would be great to see an option for a user feedback loop in Userguiding that could integrate with Jira and Hubspot. I also would love to see more customization options with the design elements when it comes to how we launch resource centers/design walkthroughs.

So far it's been excellent and I've been very happy with it. (so have my bosses) Review collected by and hosted on G2.com.

What do you dislike about UserGuiding?

I wish when it came to the changelog and knowledgebase functions, it could be set up to be accessed only by Single Sign On users since our site is for internal use only and we don't want it to be public facing.

I'm looking forward to seeing more sophisticated and granular reporting on the analytics.

While support is really responsive, they tend to be chat and email only which can make it difficult when I've accessed all their (amazing and very informative) learning materials and am still experiencing an issue - but again, issues are very rare and I've only had to contact support twice in the year that I've been with Userguiding. I would love the option to jump on a call if the back and forth on email is too extensive. Review collected by and hosted on G2.com.

What problems is UserGuiding solving and how is that benefiting you?

It's made it a lot easier for our users to access training materials and resources while simultaneously allowing for us to communicate with users whenever there are updates or issues within our interface. We've used userguiding for workshops on how to use our app, contests that drive feedback and success stories, feature implementations and rollouts, etc. The capabilities with UserGuiding are endless and I've found a lot of creative ways to use it to drive adoption and support within our interface. Review collected by and hosted on G2.com.