The usability of this product is so impressive, especially compared with similar onboarding tools I have used in the past. I was never caught up in small details like perfecting a tooltip position by pixels. The things Userflow let you control while building a flow, and the parts it decides to put under control of 'templates' are spot-on. This to me is the key differentiation part. I didn't have to 'learn' how to use the product nearly as much as I did before with any other product. I was actually having a lot of fun 'playing' with the product and it's just so initiative. And the support they provide is just amazing! I have zero compliant and we have gone live with the tool faster than we could ever have imagined. Review collected by and hosted on G2.com.

Nothing at the moment. We are very happy with everything! Review collected by and hosted on G2.com.

The element selection is relatively straightforward and doesn't require developers to add tags, typically Userflow can figure out the element selection quickly. Review collected by and hosted on G2.com.

The tracking is good, but the reporting analytics of the events tracked is limited in terms of how the reporting can be generated and visualised in UserFlow and the ability to export events for external analysis. Review collected by and hosted on G2.com.

The user interface is so simple and easy that when I first used UserFlow, I felt as if I had known the software forever. I really like building flows with the tools and find it easy to analyze the data as well. Review collected by and hosted on G2.com.

Not sure there are any downsides of userflow since it is far superior to its competitors. Review collected by and hosted on G2.com.

Simple to set up and get going, as well as covers few different use cases (contextual help, onboarding, notifications) Review collected by and hosted on G2.com.

The team is working on this already, but would be great to see some more external integration possibilities Review collected by and hosted on G2.com.

It's actually incredibly fun to create a flow, see it "just work" and have it (hopefully) help users too. The drag/drop functionality is so useful, and I've yet to be asked a question about something that it *can't* do. Review collected by and hosted on G2.com.

I have to fill the minimum character limit, so I have to say there is nothing I dislike about Userflow yet. Review collected by and hosted on G2.com.

Userflow allows you to onboard customers in the best way possible without code. Its mainly intuitive and new enhancements are being added regularly. Review collected by and hosted on G2.com.

My one dislike is help is only available late in the day European time. Review collected by and hosted on G2.com.

The interface is very user-friendly. We were able to make & publish 10+ flows within a week. Making connections to your product is easy and smart. Support is very responsive and informative when help is needed. The checklist functionality and the IFTTT functions surfaced throughout the builder is INCREDIBLE and allows for so much customization to fit 100s of use cases. By far the best built-in-app user onboarding tool hands down! Review collected by and hosted on G2.com.

The biggest drawback of the software is not being able to see the specific code you are tying your buttons to when you use their select an element feature. This would be helpful in diagnosing why something may not be working or what may need to be tweaked. We are, however, able to work around this in most cases.

Lack of integrations with crucial software like Salesforce also makes reporting and visibility to the organization

Coming over from Pendo, where we previously built our walkthroughs, we also miss not being able to give our users a snooze functionality. Review collected by and hosted on G2.com.

Userflow is easy to implement and even easier to use also as a non-technical user. It is super powerful not only for in app onboarding and on demand help flows but especially for highly targeted feature communication within the app based on whatever user attribut or segment you define. If there are questions or requests, the support is incredibly quick and always helpful! Review collected by and hosted on G2.com.

The tool does offer the possibility to cluster your flows based on labels, which is sufficient in most cases. Yet when working with many flows for different target groups and purposes (>100+), the list overview could be a little overwhelming for users not working with the tool every day. So a clean wording consent and working with the labels is highly recommended. Review collected by and hosted on G2.com.

We use Userflow for our in-app onboarding. I'm a fan of the precision with which it lets us to guide our new users around our software. It's easy to start tours on specific conditions or show them to a particular audience. The visual tour builder is a joy to work with. Review collected by and hosted on G2.com.

Nothing, really! I'm hoping that Userflow would develop its own help center for written help docs. So far, we use another help center tool that integrates with Userflow's knowledge center, but it'd be ideal to have our docs directly in Userflow. Review collected by and hosted on G2.com.

The flow builder is the best one out there - and I should know. I tested literally all of the competitors. It is extremely intuitive, powerful, and customizable. The fact that I, a non-technical power user, can set up in-app event tracking with just a few clicks has been transformational for our developers and sales teams. Esben is also extremely responsive to the in-app chat and emails. It's amazingly helpful and makes me feel well supported. Review collected by and hosted on G2.com.

I wish I could see one page with usage analytics - like a dashboard of all of the surveys, events, and trackers we have set up. I have to click around a lot to see the whole picture. However, the analytics for each content piece is great! We finally have NPS scores after months of trying via email. I also wish there was a way to visualize which flows or events users go through to see what tasks lead to others logically. Review collected by and hosted on G2.com.