What I like most about Userback is how it makes tracking feedback for projects so much easier. Before, I used to get tons of feedback through emails, and honestly, it was a nightmare trying to keep track or find something from weeks ago. Now, everything is in one place and organized, which makes collaborating with clients way smoother.

Setting up Userback is quick and easy for each project, and it’s simple enough that my clients can start using it right away without any headaches.

Another thing I like is that they keep improving the app. They add new features and make updates regularly, and each time it just gets better.

I like that it has integrations for tools that I use (WordPress, GitHub, Notion, and Trello). They also introduced MCP integration that is very promising, however I haven't used it yet. Review collected by and hosted on G2.com.

Occasionally, clients get confused about how to leave feedback despite it being simple for most, so maybe some clearer onboarding or tips would help. Overall, these are minor issues compared to the benefits, but they’re worth mentioning. Review collected by and hosted on G2.com.

I’ve been using Userback since 2019, and I really love how the platform has evolved over the years. It started as a simple feedback tool and has grown into a complete user feedback and bug reporting solution. Features like annotated screenshots, video feedback, session replay, surveys, and integrations make it extremely useful for SaaS and web application teams. The interface is clean, easy to use, and continuously improving. Review collected by and hosted on G2.com.

One thing I’d really like to see improved is the Ideas Portal branding and customization. The default portal URL format like https://xyz.ideas.userback.io/p/ doesn’t look very professional or fully white-label for client-facing use. It would be great to have more advanced white-label options, including fully custom domains and deeper branding control for the ideas portal experience. Other than that, the platform continues to improve regularly with useful updates and new features. Review collected by and hosted on G2.com.

Userback effortlessly turns messy, unclear feedback into something visual, structured, and immediately actionable. The combination of annotated screenshots and video recordings has completely changed how our team handles bug reports and feature requests, making it much easier to understand what’s happening and what needs to be done next. Review collected by and hosted on G2.com.

There’s nothing major for me to complain about, but I do think the dashboard could load a bit faster when there are lots of reports. I’d also love to see more native integrations so I don’t have to rely as much on Zapier or webhooks. Overall, these feel like minor issues compared with the value the product provides. Review collected by and hosted on G2.com.

I love how Userback organizes everything automatically into projects, which keeps feedback organized instead of getting lost in chats or slack threads. It's a game changer, especially for non-technical users who just want to report broken stuff. I also really like how low-friction the reporting process is, making it easy for the team to actually use the widget to report issues. The ability to have everything neatly dropped into relevant folders means that when the dev team has to fix things, they can just open a dashboard and see exactly what's broken. I appreciate how the widget captures environment data with every screenshot, which saves the dev team from having to play detective to reproduce the bug. That's a huge time saver! Review collected by and hosted on G2.com.

Once you get a ton of bugs, QA, PMs, Designers and devs all jumping in, things just keep piling up. And eventually it becomes another inbox for you to check. I guess the biggest hack would be to link it to JIRA or any other ticket management system, so the reported bugs can become a part of the company's ticket management system, instead of living in a separate inbox. Review collected by and hosted on G2.com.

I use Userback for feedback from my end users. I like the session replays the most because they help us see exactly what the user did before a problem occurred. This makes it easier to replicate the problem, and we don't have to keep asking what exactly the user did. Review collected by and hosted on G2.com.

The session replays are sometimes buggy and sometimes take a very long time (more than half an hour). Also, the initial installation was quite difficult because we don't use a native Vue project, which made it challenging. As a result, I had to do the installation directly in the HTML. Review collected by and hosted on G2.com.

We struggled with how to efficiently perform internal reviews of our website content, using PDFs and live review sessions to our sadness. Userback took all that pain away, was easy to set up, and is customizable where it counts (kanban, skins, workflows). Customer support always responds within 24 hours, though our single issue was related to our own Outlook filters (which Userback helped us tune). Review collected by and hosted on G2.com.

Some opportunities to make Userback even better:

1) Add the option to include an Archive in the Kanban board.

2) Make issues searchable--eventually I'll have 100+issues in a category... Review collected by and hosted on G2.com.

I like the way Userback works because it allows us to receive feedback from our customers, which really helps us in our web design agency. We're able to use it during the first iteration of their design to get specific suggestions, like changing a color or making a text bigger. It makes everything a lot easier since before, we had to rely on emails and figure out exactly what they wanted, which could lead to misunderstandings. Now, clients can leave specific comments directly on the areas, cutting down on confusion. The initial setup of Userback was also extremely easy. Review collected by and hosted on G2.com.

I wish Userback had a direct WordPress integration instead of being a separate system. It would be more convenient to do everything within WordPress. The integration could be better since the feedback sometimes gets reported as bugs rather than just client requests for changes. Review collected by and hosted on G2.com.

The best part about Userback is that users can report issues directly within the UI. It removes the friction of having to switch over to email. The tickets it generates are incredibly detailed, automatically pulling in the user's device info, system specs, and the exact URL they were on. Having all that context upfront makes bug investigation so much faster. Review collected by and hosted on G2.com.

The biggest issue we run into is receiving 'empty' tickets. Users often submit a screenshot without any written description of the problem. It would be great if Userback had an option to make the comment field mandatory, as I currently have to waste time following up with reporters just to find out why they opened the ticket in the first place. Review collected by and hosted on G2.com.

I use Userback for gathering issue reports from internal QA and clients. I like that it makes vague issue reports less of a problem by providing screenshots, browser info, page URL, and other details that help narrow down the issue. Userback is easy to configure, works with our other tools, and lets us work with our existing flow. I can push issue reports into our issue tracker and work management systems without having to copy or reference tickets in Userback. The initial setup was very easy. Review collected by and hosted on G2.com.

I think Userback could improve by adding AI improvements to help users when their issue reports are vague or unclear. This would aid them in providing the details needed about what happened and what they expected. Review collected by and hosted on G2.com.

The embeddable widget is really the core of what we like about Userback. The ability to view feedback is another feature we find beneficial, but really, the widget collecting data is definitely the strongest feature. It's easy to use; it's right there and available, and we can throw it into different web apps. Having multiple accounts in a single setup is helpful because we have several web apps and want to collect data from all of them. The widget just makes it super easy to do that. It was very easy to set up. Review collected by and hosted on G2.com.

I don't really love the reply system. It feels like maybe people aren't getting as in-depth of replies. Normally, I would reply via email to a support ticket or something, and I'm not really clear because I haven't seen what people get back when I push through the reply, but it feels a little thin the way that the client interaction happens. Review collected by and hosted on G2.com.