TrueVault Reviews (12)

Reviews

TrueVault Reviews (12)

4.7
12 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise the excellent support and user-friendly interface of TrueVault, which simplifies the complex landscape of privacy compliance. The platform's robust automations save time and enhance efficiency, making it easier for businesses to stay compliant. However, some users note occasional issues with API integrations becoming disconnected.
Search reviews
Filter Reviews
Clear Results
G2 reviews are authentic and verified.
Katie C.
KC
Katie C.
Senior Director of Ecommerce
Food & Beverages
Mid-Market (51-1000 emp.)
"TrueVault Simplifies Privacy Compliance with Robust Integrations and Excellent Support"
5/5
What do you like best about TrueVault?

TrueVault takes a very complex topic for brands and makes it simple, while also providing excellent support. Their integrations are robust and make automating opt-outs so much simpler, saving a ton of time. Review collected by and hosted on G2.com.

What do you dislike about TrueVault?

The world of privacy policies is huge and can feel intimidating if you don’t know much about it (like me), so parts of TrueVault’s UX were pretty overwhelming at first. That said, the team guided me through everything brilliantly and made it much easier to navigate. Review collected by and hosted on G2.com.

Response from Travis Roderick of TrueVault

Katie, thanks so much for taking the time to share your TrueVault experience! We love our customer success team, and it's wonderful to hear they were able to support you and make the platform easier for you to navigate.

Michelle J.
MJ
Michelle J.
Marketing Coordinator
Small-Business (50 or fewer emp.)
"Fantastic CSM and a Platform That Keeps Getting Better with Smart Automations"
5/5
What do you like best about TrueVault?

Our CSM Jillian is fantastic! The platform itself is great and they're constantly updating it to be as efficient and useful as possible given the changing landscape with privacy laws and regulations. Review collected by and hosted on G2.com.

What do you dislike about TrueVault?

I can't think of any downsides at the moment. It used to be more manual but the automations that they've implemented have great great! Review collected by and hosted on G2.com.

Response from Travis Roderick of TrueVault

Michelle, we think Jillian is fantastic, too! Thanks so much for sharing your experience.

Verified User in Apparel & Fashion
UA
Verified User in Apparel & Fashion
Mid-Market (51-1000 emp.)
"TrueVault makes it easy"
5/5
What do you like best about TrueVault?

TrueVault has been helpful because it keeps our privacy compliance organized by bringing everything together in one place. The automation saves time and reduces the amount of manual work we have to do. Overall, it makes managing privacy requests and staying on top of compliance much easier. Review collected by and hosted on G2.com.

What do you dislike about TrueVault?

Nothing specific comes to mind. We’ve been very happy with the product overall, and their support has been excellent. Review collected by and hosted on G2.com.

Response from Travis Roderick of TrueVault

Thank you for sharing your experience! We are thrilled to hear that we are making a positive impact on your business and saving you time!

Verified User
G
Verified User
"Simplifies Compliance Management with Ease"
5/5
What do you like best about TrueVault?

We use trueVault to manage our privacy policy and ensure we stay compliant with CCPA and other privacy laws across the United States. It's comprehensive and easy to use, which makes it really helpful in managing the information required to be compliant from a single dashboard. I appreciate the integrations that help keep our website and other digital properties compliant by allowing users to interact with our widgets, directing them to trueVault's hosted pages. This allows them to submit necessary compliance requests required by law. Review collected by and hosted on G2.com.

What do you dislike about TrueVault?

I would prefer if they had a way to manage multiple digital assets from one account. Review collected by and hosted on G2.com.

Response from Travis Roderick of TrueVault

Thank you so much for sharing your TrueVault experience! We love hearing how we keep you compliant across CCPA and state laws!

Rebecca L.
RL
Rebecca L.
Ecommerce Marketing Manager
Small-Business (50 or fewer emp.)
"User-Friendly Privacy Compliance with Stellar Support"
4/5
What do you like best about TrueVault?

I like that trueVault is overall user-friendly and the support is always very helpful to me. I enjoy that there are a lot of ways to automate the privacy requests, which saves me from manually going through them. It makes it much simpler for me to process mass opt-out requests and the platform is easy to navigate. The initial setup was pretty seamless. Review collected by and hosted on G2.com.

What do you dislike about TrueVault?

I often have API integrations that become disconnected and have to reconnect them, and that is a little tedious. Review collected by and hosted on G2.com.

Response from Jillian Straw of TrueVault

Thank you for the thoughtful review, Rebecca. I’m really glad to hear the automation and support have made things easier for your team.

You’re also right to call out the integration disconnect experience. Jason (TrueVault’s CEO) reached out to you directly today, and we’ve recently added email alerts and in-app notifications so issues surface immediately instead of catching customers off guard.

We appreciate the honest feedback and are grateful to have you as a customer.

Verified User in Food & Beverages
AF
Verified User in Food & Beverages
Small-Business (50 or fewer emp.)
"User-Friendly Data Privacy Tool That Saves Time—Plus Amazing Account Support"
5/5
What do you like best about TrueVault?

Extremely helpful account rep and user friendly interface make staying up to date with data privacy easy. Integrated easily with Shopify. Big time saver over trying to keep track of state by state regulations manually. Review collected by and hosted on G2.com.

What do you dislike about TrueVault?

Any downsides are mitigated by fast response from our super helpful rep. No major complaints. Review collected by and hosted on G2.com.

Response from Travis Roderick of TrueVault

Thank you for taking the time to leave us a G2 review! We love our Customer Success team as well and love hearing they are helpful and speedy!

ES
Eileen S.
Ecommerce Director
Small-Business (50 or fewer emp.)
"Outstanding Support and Powerful Automations"
5/5
What do you like best about TrueVault?

Outstanding customer support, hosted privacy page, many automations Review collected by and hosted on G2.com.

What do you dislike about TrueVault?

The tasks can be a bit confusing, video tutorials might be helpful Review collected by and hosted on G2.com.

Response from Travis Roderick of TrueVault

Eileen thank you for taking the time to give us a review on G2! We really appreciate the video tutorial tip and will work to implement more ways to avoid confusion of completing tasks.

Verified User in Apparel & Fashion
AA
Verified User in Apparel & Fashion
Small-Business (50 or fewer emp.)
"Thoughtful Onboarding That Keeps Us Covered on Privacy Law Compliance"
5/5
What do you like best about TrueVault?

Onboarding was great - they've truly thought about everything when it comes to protecting our company from Privacy Law issues. Review collected by and hosted on G2.com.

What do you dislike about TrueVault?

I wish there were more API integrations. Review collected by and hosted on G2.com.

Response from Travis Roderick of TrueVault

Thank you for your feedback on TrueVault, we appreciate you being a customer. And trust us! More integrations are on the way!

Verified User in Hospitality
IH
Verified User in Hospitality
Small-Business (50 or fewer emp.)
"Outstanding Support and a Continuously Improving Platform - highly recommended!"
5/5
What do you like best about TrueVault?

Your support team followed by your platform & updates. Review collected by and hosted on G2.com.

What do you dislike about TrueVault?

Would like to see more streamlined integration with major vendors. Review collected by and hosted on G2.com.

Stephanie H.
SH
Stephanie H.
Ecommerce Manager
Mid-Market (51-1000 emp.)
"Effortless Automation but Needs Stability"
2.5/5
What do you like best about TrueVault?

I like that everything with trueVault is automated and that I have account management for questions and support. I'm able to do bulk requests with ease. The initial setup was very easy. Review collected by and hosted on G2.com.

What do you dislike about TrueVault?

Some of the apps uninstall on their own frequently. Review collected by and hosted on G2.com.

Response from Jillian Straw of TrueVault

Stephanie, thank you for the thoughtful review and for calling this out directly.

You’re right that integration stability should be something you can rely on without thinking about it constantly. Jason (TrueVault’s CEO) reached out to you personally today because we take that feedback seriously.

We’ve recently added email notifications and in-app alerts so connection issues surface immediately, and we’re continuing to improve reliability behind the scenes as well.

Really appreciate you taking the time to share both the positives and the areas where we need to improve.