JH

Jordan H.

Mid-Market (51-1000 emp.)

5/27/2026

"Supportive Team and an Easy-to-Use Ticket System"

5/5

What do you like best about TPx?

TPx has some really great people working there. Lynn Allen and Shelonda Hawkins regularly check in with us and are always looking for ways to help with additional needs. Jermon Sanders is one of my go-to techs, and he’s consistently very helpful. The ticket system is generally easy to use, and the few times I’ve had to call in a ticket request, it’s been a good experience. Review collected by and hosted on G2.com.

What do you dislike about TPx?

I don’t really love the new login process. I understand the need for MFA, but I don’t like having to use my email for it, and I especially don’t like needing to click a link in an email to log in on another tab. I keep my most-used tabs pinned in my browser, so being asked to close the current tab and then click an email link to open a new one just doesn’t work for me. I use the code from the email, but it's tiny and clearly the 'backup'. Review collected by and hosted on G2.com.

Recommendations to others considering TPx:

The more that TPx manages for us, the easier everything becomes. We have our firewalls and switches managed by TPx, and I wish we also had our WAN connections managed as well. I think it would be less work on my end if TPx could help with that (they do offer those services; it just didn’t work out on our end). Also, make sure you clearly define your business hours so the TPx team can allocate the right resources to support you. Review collected by and hosted on G2.com.

What problems is TPx solving and how is that benefiting you?

TPx serves as our network operations center, and they resolve network issues as they come up. They also help us monitor and manage our firewalls and switches, which makes day-to-day oversight much easier. Review collected by and hosted on G2.com.

Response from Ashley Dickens of TPx

edit

Thank you for taking the time to share this feedback. We're especially glad to hear that our team members have made a positive impact on your experience, and that our network operations, firewall, and switch management services are helping simplify oversight for your team. That's exactly the type of service and support we strive to deliver.

Your candid feedback regarding the login experience is also appreciated. Input like this helps us identify opportunities to improve how customers interact with our services while maintaining the security measures organizations depend on.

Thank you again for your partnership and for trusting TPx to support your organization.

FF

Francis F.

Systems/Network Administrator

Enterprise (> 1000 emp.)

4/21/2026

"Dependable Support, But Installation Hiccups"

3.5/5

What do you like best about TPx?

I really appreciate how TPx provides level support for networking, phone systems, and fax issues, which is crucial for our operations. Having an account manager who can deploy technicians to assist us is a big help. I find TPx's support hotline extremely valuable, as its dedicated team is always available to help us out, 24/7. This is especially significant for us since we operate in the healthcare industry, where we need support around the clock due to our continuous operations. Their support has been great and really helps us, especially when technical issues arise. Review collected by and hosted on G2.com.

What do you dislike about TPx?

Sometimes there are issues with network upgrades not being properly placed or overlooked, leading to intermittent network issues. Also, there are times when our account manager does not reply to us, which leaves us trying to find support on our own. Review collected by and hosted on G2.com.

Response from Karen Thomas of TPx

edit

Hello Francis - We appreciate hearing what’s working and where we can do better—thanks for your honesty. Your feedback plays an important role in helping us make meaningful, customer‑driven improvements and we’ve shared it with the appropriate team.

AH

Verified User in Hospital & Health Care

Mid-Market (51-1000 emp.)

5/19/2026

"Outstanding Customer Service and a True Partnership with TPx"

5/5

What do you like best about TPx?

The standout aspect of TPx is their customer service and partnership approach. Our account manager is outstanding! Extremely responsive, proactive, and attentive to our evolving needs. They consistently ensure we have the right solutions in place and act as a true advocate for our organization. Beyond that, TPx brings a strong combination of technical expertise, reliability, and clear communication, which makes working with them easy and effective. Review collected by and hosted on G2.com.

What do you dislike about TPx?

Like any complex IT environment, there are occasional challenges or edge cases that require additional coordination, but TPx is quick to engage, communicate, and resolve these situations effectively. Review collected by and hosted on G2.com.

Recommendations to others considering TPx:

TPx is an excellent choice for organizations looking for a reliable, full-service managed IT provider, especially those operating in regulated industries like healthcare. Their combination of infrastructure management, Microsoft 365 support, and security services creates a well-rounded offering. I would recommend coming into the partnership with clear expectations and goals, as TPx does a great job aligning their services to meet those needs and acting as a long-term strategic partner. Review collected by and hosted on G2.com.

What problems is TPx solving and how is that benefiting you?

TPx provides comprehensive managed IT services that allow us to focus on our core business without worrying about day-to-day technology operations or long-term risk management. They manage our Microsoft 365 licensing and provide responsive break/fix support, ensuring our users stay productive with minimal downtime. On the infrastructure side, they oversee our corporate network, firewall, and VPN, giving us confidence in the stability and security of our environment. Additionally, their annual HIPAA gap assessments and twice-yearly penetration and vulnerability testing provide critical insight into our security posture, helping us proactively address risks and maintain compliance in a regulated healthcare environment. Review collected by and hosted on G2.com.

Response from Ashley Dickens of TPx

edit

Thank you for the thoughtful and detailed review! We’re especially glad to hear that your account management experience, responsiveness, and long-term partnership approach have made a meaningful impact for your team.

It’s great to hear our managed IT, M365, network, and security support are helping your team stay productive and secure. Your comments reinforce exactly the kind of experience we strive to deliver.

We also appreciate your perspective on the realities of managing complex IT environments. Strong coordination, accountability, and responsiveness become even more important in regulated industries like healthcare, and we’re proud to support organizations like yours with both day-to-day operational support and long-term security and compliance initiatives.

Thank you again for your trust and partnership with us.

AG

Anne Marie G.

Adminstrative Manager

Mid-Market (51-1000 emp.)

5/13/2026

"Quick Responses, Cost-Saving Solutions with TPx"

5/5

What do you like best about TPx?

I really appreciate the good service TPx provides when there's an issue. Their turnaround time is very short, which is really important to me. They've saved us $22,000 in two years, which is phenomenal. I am also impressed with how quickly they resolve connectivity and computer hardware issues, including Microsoft issues. I'll give them a 10 out of 10 when recommending TPx to a colleague. Review collected by and hosted on G2.com.

What do you dislike about TPx?

I don't like doing the hardware swap outs anymore. Review collected by and hosted on G2.com.

Response from Karen Thomas of TPx

edit

Hello Anne Marie - Thank you for the thoughtful review. We’re proud to partner with teams like yours and appreciate the trust you place in TPx to support your communications, connectivity, and security needs. Feedback like yours reinforces our commitment to delivering IT solutions that move business forward.

Thank you,

Karen Thomas

AM

Andrea M.

Business Owner

Small-Business (50 or fewer emp.)

6/5/2026

"TPx’s Extraordinary Customer Service and Unmatched Responsiveness"

5/5

What do you like best about TPx?

TPx has extraordinary customer service. Reaching out to report issues with our phone is extremely easy, their responsiveness is second to none. Of every vendor I use they are by far the best to work with. Review collected by and hosted on G2.com.

What do you dislike about TPx?

Absolutely nothing. I have never had a bad experience in 10 plus years of working with them. Review collected by and hosted on G2.com.

Recommendations to others considering TPx:

CHOOSE TPx! They will not disappoint. In a world of service providers that are slow to respond and hard to reach, TPx is the exact opposite. Review collected by and hosted on G2.com.

What problems is TPx solving and how is that benefiting you?

TPx provides phone lines for our Fire and Elevator systems. Reliable service is imperative for our safety and security. Review collected by and hosted on G2.com.

Response from Karen Thomas of TPx

edit

Hello Andrea - Thank you for the thoughtful review. We’re proud to partner with teams like yours and appreciate the trust you place in TPx to support your communications, connectivity, and security needs. Feedback like yours reinforces our commitment to delivering IT solutions that move business forward.

Thank you again,

Karen Thomas

CG

Chris G.

Small-Business (50 or fewer emp.)

6/23/2026

"Feedback on TPx experience"

4/5

What do you like best about TPx?

Responsiness and customer focus, making you feel cared for. Review collected by and hosted on G2.com.

What do you dislike about TPx?

TPx can't resolve some issues directly and has to involve Comcast which takes extra time and effort. Review collected by and hosted on G2.com.

Response from Karen Thomas of TPx

edit

Hello Chris - Thank you for the thoughtful review. We’re proud to partner with teams like yours and appreciate the trust you place in TPx to support you and your organization. Feedback like yours reinforces our commitment to delivering IT solutions that move business forward.

MC

Mike C.

Accountant

Small-Business (50 or fewer emp.)

6/8/2026

"Easy-to-Use Portal with Clear, Simple Invoices"

5/5

What do you like best about TPx?

The online portal is very easy to use and the invoices are easy to understand. Review collected by and hosted on G2.com.

What do you dislike about TPx?

TPx is as close to perfect as I have seen! Review collected by and hosted on G2.com.

Response from Karen Thomas of TPx

edit

Hello Mike - Thank you for the thoughtful review. We’re proud to partner with teams like yours and appreciate the trust you place in our solutions. Your feedback reinforces our commitment to delivering technology and support that help businesses succeed, while providing a seamless customer experience through our intuitive customer portal, giving you easy access to the tools and information you need, when you need them.

Thanks again,

Karen Thomas

AL

Verified User in Logistics and Supply Chain

Enterprise (> 1000 emp.)

5/13/2026

"Deborah Calton Goes Above and Beyond Every Time"

5/5

What do you like best about TPx?

Our business relationship with Deborah Calton. She is a Commercial Account Executive that we work so closely with. She always helps us out with any problem we run into and goes above and beyond. Review collected by and hosted on G2.com.

What do you dislike about TPx?

Support lead times. When being transferred to support they can take a long time to get back to us. Review collected by and hosted on G2.com.

Response from Karen Thomas of TPx

edit

Hello, Thank you for taking the time to share your experience with TPx on G2. We truly appreciate your feedback and are glad to hear that our account team support (specifically Deborah Calton), along with your network and firewall services, continues to deliver value for your organization. Your insights help us continue improving and better supporting our customers.

Thank you

Karen Thomas

AA

Verified User in Automotive

Small-Business (50 or fewer emp.)

7/3/2026

"THIS COMPANY IS AMAZING!"

5/5

What do you like best about TPx?

MY FAVORITE THING ABOUT TPX IS THE SECURE NETWORK Review collected by and hosted on G2.com.

What do you dislike about TPx?

THE ONLY THING I CAN SAY IS MAYBE I CAN SAVE SOME MONEY. Review collected by and hosted on G2.com.

Response from Karen Thomas of TPx

edit

Hello and Thank you for the thoughtful review. We’re proud to partner with teams like yours and appreciate the trust you place in TPx to support you and your organization. Feedback like yours reinforces our commitment to delivering IT solutions that move business forward.

AR

Verified User in Real Estate

Mid-Market (51-1000 emp.)

5/15/2026

"Consistent Support That Adds Real Value for Our Small IT Team"

4/5

What do you like best about TPx?

Consistent support and value add that augments our small IT team Review collected by and hosted on G2.com.

What do you dislike about TPx?

Previous agents didn't follow through on contract promises causing issues Review collected by and hosted on G2.com.

Response from Karen Thomas of TPx

edit

Hello - Thank you for the thoughtful review. We’re proud to partner with teams like yours and appreciate the trust you place in TPx. Feedback like yours reinforces our commitment to delivering IT solutions that move business forward.

Thank you

Karen Thomas

TPx Reviews (10)

TPx Reviews (10)

Filter Reviews